Supervisor (m/f/d) Inland Delivery and Customer Service
- Location
- Prague
- Workplace
- Hybrid
- Employment
- Full-time
About this role
As Supervisor Inland Delivery and Customer Service you will support the team manager in daily operations while actively driving improvements across import and export processes. You will act as the functional lead for the team, resolve complex issues, monitor vendor performance and contribute to reporting, projects and the overall motivation of the department.
Responsibilities
- Support the Manager in daily management of the Inland Delivery Team and act as deputy when required
- Organise and coordinate import and export activities across Inland Delivery, Customer Service and Documentation
- Resolve operational issues in close cooperation with customers, vendors and internal stakeholders
- Provide functional responsibility for the team, guiding colleagues on complex cases and ensuring consistent service quality
- Analyse and handle operational and invoice‑related disputes, identifying root causes and implementing solutions
- Monitor vendor performance, identify improvement areas and collaborate with Procurement on corrective actions
- Identify and drive process optimisation, standardisation and automation initiatives
- Support reporting, administrative tasks, performance monitoring and project work
- Contribute to team motivation, development and a collaborative, performance‑oriented environment
- Balance operational duties with tactical improvement initiatives and manage multiple topics simultaneously
Qualifications
- Several years of experience in liner shipping, logistics, forwarding or transportation operations with strong inland transport knowledge
- Analytical and problem‑solving mindset with ability to identify root causes and develop pragmatic solutions
- Proactive, structured, self‑motivated with high ownership and ability to work independently
- Strong interest in process optimisation, automation and digital transformation
- Good knowledge of MS Office, especially Excel; experience with Power BI, VBA/Macros, RPA, Alteryx or similar tools is a plus
- Excellent communication and stakeholder‑management skills, comfortable working with internal departments and external partners
- Ability to balance operational responsibilities with tactical improvement initiatives and manage multiple topics simultaneously
- Fluent in Czech (spoken and written) and good written and spoken English skills
Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your journey, our horizon.
About Hapag-Lloyd:
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
We offer:
- A modern office in Prague, well located close to a mall and metro station
- Colleagues who love and live team spirit
- Meal allowance
- Modern work equipment (notebook etc.)
- Online and offline trainings/workshops
- After the training phase, we offer a flexible remote work model with three days in the office and two days at home.
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