Senior Coordinator Hub M&R

The successful candidate will be responsible for providing data-driven insights and support to the M&R team, enabling data-informed decisions and driving business outcomes. The role involves support of M&R Hub Supervisors / Managers, data mining, analysis, reporting, and visualization to support container maintenance and repairs operations, and other business-critical initiatives.

Responsibilities

Support and collaborate closely with the M&R HUB teams to improve Hub performance,
Provide data-driven insights to support estimate approvals, container M&R operations,
Provide weekly/monthly performance reports to Hub M&R.,
Support the M&R Hub Supervisor and Manager to identify and target audits and inspections and document and file findings according to HL standards,
Support M&R audits, including cost analysis and M&R general framework,
Responsible for filing audit reports and supporting documentation,
Support recovery of 3rd party damages, provide evidence and support in-house stakeholders,
Handle equipment emergency repairs,
Support local tariff negotiations, control compliance of SLAs, IT, SAP linking,
Responsibility of all M&R related system data maintenance and filing,
Provide actionable recommendations to improve container maintenance and repair operations,
Develop and maintain strong relationships with internal and external stakeholders to ensure effective communication and collaboration,
* Provide input into tariff development and vendor negotiations.
 

Qualifications

Technical background with IICL (or comparable) certification,
Expert in data analysis and visualization tools and strong analytical and problem-solving skills,
Detail oriented, organized and ability to focus and handle transactional tasks,
Experience working with large datasets and data systems would be an advantage,
Team player with experience in collaborating with remote teams.

Business-level Chinese (written and spoken) must be proficient.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Competitive salary and performance-based incentives
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.

Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.

Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.

Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.

Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.

Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.

Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.

Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.