Coordinator Customer Service

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

Responsibilities

•  Printing payment collection and MTD release 
• Printing, checking and releasing of bills of ladings 
• Monitoring/ taking action on uncleared containers 
• Liaising with Operations for confirmation of loaded containers 
• Receiving all import docs daily and processing import releases against freight / landside 
• Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
• Liaising with finance for payment confirmations
• Communicating with customers and authorities in cases of exception handling of shipments
• Clarify and addressing all customer queries 

• Providing customers with shipping details 

   

Qualifications

Education

• University degree or equivalent.

Knowledge, Skills & Abilities for success in the role.

• 2 years' experience in liner shipping, preferably in a customer solutions or service department
• Import, export and documentation Process Knowledge 
• Ability to analyze and solve problems
• Effective communication skills with very good command of written and spoken English
• Business focus
• Good leadership skills
• Customer oriented
•  Teamwork
• Drive for results.