Coordinator Customer Service

Important Note: Kindly apply only if you agree to work on night shifts (rotational basis).

Responsibilities

1. Booking Process

• Creation of bookings as per customer instructions.

• Ensuring all bookings comply with rules, regulations, and country-specific requirements.

• Processing amendments or cancellations based on updated customer information.

• Prioritization of activities based on urgency and First-In-First-Out (FIFO) discipline.

• Error tracking and continuous feedback-based improvement.

2. Export Documentation

• Creation of Bills of Lading (BLs) in line with customer shipping instructions.

• Validation of BLs against country-specific and customer-defined compliance requirements.

• Updating revenues per shipping instructions, ensuring accuracy of documentation.

• Managing process execution with urgency and FIFO principles.

• Maintaining records in databases/Excel sheets, ensuring error-free outputs.

3. Import Documentation

• Preparing arrival notices and import invoices on time.

• Ensuring invoices are raised accurately and in line with checklists.

• Maintaining productivity records in respective applications.

• Supporting regional requirements with timely process execution.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

• 0–3 years of experience in customer service or operations roles. Fresh graduates are encouraged to apply.

• Shift rotation is mandatory as we support 24/7 operations.

• Experience managing operations for a company that runs 24/7.

• Ability to manage multiple priorities and work under pressure.

• Strong keyboard skills / typing speed.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Excellent communication skills (verbal and written) in English; additional languages are a plus.

• Detail-oriented with strong organizational and time-management skills.