Coordinator Cargo Operations Planning & Execution

Will oversee the planning and execution of cargo operations activities, ensuring smooth and efficient processes throughout the shipment lifecycle (Load/Discharge & vessel reconciliation). The role involves collaborating with various stakeholders to coordinate load, discharge, vessel finalization, and adherence to deadlines and cut-offs as well as maintenance of the same.

Responsibilities

• Review and verify cargo documentation, including container lists, missing documentation, dangerous goods (DG) acceptance, and customs status. 

• Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange.

• Prepare and update load lists, including container numbers, stowage positions, and DG information.

• Provide special cargo manifests as required and communicate any changes or additions to the load list.

• Provide cost estimates for special cargo, such as break bulk and out-of-gauge (OOG) shipments, ensuring accurate pricing and cost calculations if required.

• Support the handling of dangerous goods (DG) containers with special requirements, such as Class 1 and 7, ensuring adherence to safety protocols and regulations.

• Prepare and provide physical manifests as needed, ensuring accurate documentation and compliance with regulatory requirements.

• Handle damaged containers during the load and discharge process, coordinating with relevant teams and stakeholders to ensure proper handling and documentation.

• Monitor and approve late gate requests, ensuring compliance with established protocols.

• Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize (shortfall). 

• Generate and share reports, including break bulk (BB) information, dangerous cargo manifests, empty container details, and tank container information.

• Collaborate with teams to reconcile planned versus actual load/discharge information and identify discrepancies. 

• Generate load and discharge counts, providing accurate data for reporting purposes. 

• Prepare terminal departure reports (TDR) as needed, ensuring comprehensive and timely communication. 

• Maintain and update deadlines and cut-offs in FIS/Workflow tool, ensuring adherence to schedules. 

• Create and approve work orders & transport exceptions for cargo operations activities, ensuring proper documentation and authorization.

• Create and distribute the Reefer, DG and Special cargo manifests for submission to the vessel operator prior to arrival.

• Create work orders for port call activities – husbandry, harbour or light dues, pilotage, towage, etc for HL vessels.

• Check blockage of custom-related issues and request the release of cargo after clearance.

• Coordinate and arrange physical inspections conducted by customs officials, surveyors, or other relevant parties if related to container or cargo activities.

Qualifications

• University Degree, Diploma in Marine Studies, experience as a Nautical Officer, or a similar qualification or experience in Liner Shipping or Logistics.

• Minimum one year of experience in cargo operations and terminal operations

• Good understanding of port, terminal, and cargo handling processes

• Fluent in written and spoken English

• Excellent communication and negotiation skills 

• Knowledgeable in MS Office applications 

• With a highly analytical mindset, and the ability to work systematically under pressure

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 139 countries, 396 offices and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 19,600 colleagues working across borders, functions and cultures, to not only deliver quality for our customers, but to create innovation and opportunities across roles, regions and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Competitive salary and performance-based incentives
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.

Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.

Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.

Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.

Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.

Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.

Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.

Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.