Claims Services Representative

Job DetailsJob Location: Tampa HQ - Griston Claims Management - Tampa, FL 33619Position Type: Full TimeJOB SUMMARY

The Claims Services Representative delivers exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters, processing claim notices and coordinating with internal departments to ensure fast and accurate claim resolution.

ESSENTIAL FUNCTIONS

Respond promptly and professionally to inbound calls regarding claims, providing accurate and thorough information
Demonstrate empathy, active listening, and problem-solving skills
Maintain clear, courteous, and professional communication with internal departments and external parties
Upload claim correspondence timely to avoid any delays in the claim process

REQUIRED SKILLS & EXPERIENCE

One year or more related experience and/or training in a high-volume call center environment; or equivalent combination and experience
Impeccable attention to detail with commitment to delivering error-free work
Excellent verbal and written communication skills
Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets
Ability to manage multiple priorities within a fast paced and high-volume environment
Ability to work well in a team-oriented environment, as well as independently
Strong phone etiquette and Customer Service experience

EDUCATION & TRAINING

High school diploma required; Associate degree preferred

LICENSES OR CERTIFICATIONS

Insurance 6-20 License, preferred

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