TEAM COORDINATOR

Job DetailsJob Location: Hickory Office - HICKORY, NC 28603Position Type: Full Time

JOB SUMMARY

In addition to performing an extensive number of physician delegated data-collection functions, this person is also independently responsible for overseeing their team to ensure all patient workup and testing is appropriately scheduled, efficiently performed, and accurately documented.

QUALIFICATIONS

High school diploma
Two-years experience as a JCAHPO Certified Ophthalmic Assistant or higher
Previous staff supervision experience preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ability to maintain strict confidentiality
Personable; empathetic with both patient and staff concerns. Using appropriate communication techniques, verbally validate other’s perspectives
Demonstrated ability to perform an average of four work ups per hour
Ability to tactfully, fairly, and appropriately exercise authority
Well organized, accurate record keeping with attention to fine detail
Strong communication and interpersonal skills with strong ability to unite and lead a team
A responsible attitude with excellent problem-solving abilities and flexibility
Time management skills with the ability to prioritize work
Ability to remain calm under pressure
Demonstrated computer literacy
Willing to travel to satellite locations
May be required to assist in after hours emergency cases at physician’s request

PERSONNEL MANAGEMENT

Monitor and redirect team as related to workup flow, efficiency, proficiencies, documentation, and coding.
Performs remedial training and performance counseling of team under the supervision of Clinical Coordinator(s).
Performs team huddles at least 3 days/week to review schedule(s), address workflow changes, questions from team members, and team member schedule changes (if applicable) for the day.
Holds team meetings consistently every 4-6 weeks to provide support, discuss clinic flow, and to inform team of any new protocols or policies.
Independently performs annual performance evaluations and skill evaluations of team.
Performs day-to-day supervision, training, and mentoring of team members
Consults with senior management regarding problems and interpretation of policies to ensure patient needs are met.
Consults with senior management regarding problems and interpretation of policies to ensure team member needs are met.
Remain current on credit hours and JCAHPO certification

ADMINISTRATIVE

Provides back-up support to other technicians, including returning patient phone calls and managing prescription refills.
Performs other tasks as required.
Drafts clinical schedules for review

PATIENT CARE

Performs patient work-ups and diagnostic testing as required by senior level clinical staff.
Addresses patient questions, concerns, and complaints with the goal of attaining resolution for the patient. Includes senior management when necessary. Always provides documentation of issues to forward to the board.
Scribes and works up patients for all physicians as required.
Ability to assist in Triage as required
Perform accurate and consistent documentation and measurement tasks to include:

Visual Acuity

Manual Lensometry

Confrontational Visual Field Testing

Stereo Testing

Evaluation of Motility

Pupillary Function Tests

Wavescan / Acutarget, as appropriate
Applanation, iCare, Tonopen, and Accupen Tonometry

Accurate Refractometry

Accurate Topography

Angle Assessment

Manual Keratometry

IOL Master/LenStar

Pentacam

OCT

Assist in procedures and lasers as needed

HVF

Properly package and autoclave instruments
Administer topical and oral medication under the direct supervision of a physician

CODING

Knowledge of coding and requirements for specific codes and modifiers
Understanding of the extensive documentation requirements for E & M coding
Consistently accurate in coding patient’s visits
Attends frequent educational meetings, webinars, etc and brings that data back to staff and physicians

INSTRUMENT MAINTENANCE

Troubleshoots instrument repairs as necessary and reports necessary repairs per policy
Performs or delegates calibrations according to manufacturer and/or Graystone requirements

MEDICAL/IMMUNIZATION Requirements

Tuberculosis Screening: This position requires direct patient contact. The employee must complete baseline TB screening and testing upon hire, followed by an annual TB symptom evaluation.

Hepatitis B: The duties of this position may involve exposure to blood or other potentially infectious materials. The employee must complete a Hepatitis B status form and provide one of the following:

Documentation of completed vaccination and immunity;
Consent to receive the vaccination series and/or titer; or
A signed vaccination declination form.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and speak or hear. The employee is regularly required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORKING CONDITIONS (ENVIORMENTAL)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Qualifications