Credit and Billing Specialist
- Location
- Independence, OH
- Workplace
- On-site
- Employment
- Full-time
About this role
Credit and Billing Specialist – Full-Time, Onsite (Non-Exempt)
GNCO, Inc. | Brooklyn Heights, OH
Reports To: Billing Manager
Benefits: Health, Dental, Vision, 401(k), Paid Time Off
JOB SUMMARY
The Credit and Billing Specialist supports accurate and timely customer billing by reviewing invoices, processing billing corrections and credit/rebill transactions, and resolving customer billing issues. This role works closely with customers and internal teams to obtain required documentation, address outstanding invoices, and ensure billing matters are resolved accurately and efficiently.
ESSENTIAL FUNCTIONS
- Regularly reviews accounts receivable to track outstanding invoices and support timely payment follow-up.
- Works with customers to obtain purchase orders needed for final invoicing.
- Processes a high volume of invoice corrections and credit/rebill transactions, partnering with Service and Accounts Receivable to ensure accurate billing and timely resolution.
- Troubleshoots customer billing issues, providing recommendations for resolution and escalating as needed.
- Partners with team members and managers to identify and implement process improvements that increase operational efficiency.
- Reviews invoices for accuracy and completeness prior to customer delivery.
- Provides professional and responsive customer service to internal and external customers.
- Maintains professionalism in all interactions.
- Maintains reliable and punctual attendance.
- Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS
EDUCATION
- High School Diploma or equivalent.
EXPERIENCE
- Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.
ADDITIONAL REQUIREMENTS
- Proficiency in Microsoft Office Suite.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Strong project management and organizational skills.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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