Receptionist

Receptionist – Family Church Downtown Campus

The primary function of the receptionist position is to create a positive first impression for all guests and callers. Additionally, the receptionist will be an effective communicator, with the ability to manage multiple tasks efficiently.  

Reports to: Director Operations and Campus Safety

Prerequisites

• Ability to meet all minimum eligibility requirements to be a member of Family Church.
• Affirm the Family Church Network statements of belief and practices as codified in the organizational bylaws and detailed in the Baptist Faith and Message confessional statement of 2000.
• Maintain a close and healthy walk with the Lord Jesus Christ.
• Maintain a high standard of excellence and moral character.
• Excellent administrative and organizational skills.
• Demonstrated ability to multi-task and prioritize workflow.
• Proficient in MS Word and Outlook, other MS Suite applications as required.
• Ability to maintain a professional and positive demeanor.

General Responsibilities

• Maintain a positive and professional attitude in a stressful work environment.
• Maintain a cooperative spirit by assisting others when needed or requested.
• Communicate effectively with leaders, peers, members, and guests. 
• Demonstrate stewardship of church resources including supplies, equipment, and intellectual property.
• Understand and adhere to procedural guidelines and policies.
• Maintain a clean and organized reception area. 

Reception Desk Responsibilities

• Welcome and greet all visitors in a professional and friendly manner.
• Determine the purpose of each visitor's arrival and direct them appropriately. 
• Answer, screen, and forward incoming phone calls efficiently and professionally. 
• Take accurate messages and ensure they are relayed promptly. 
• Provide information to guests and callers answering questions to the best of their ability. 
• Follow safety and security procedures, including monitoring visitor badges and logbooks. 
• Receive, sort, check, and distribute mail and package deliveries. 
• Other duties as assigned.