About this role
Remote Client Services Team Lead
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Advance Your Career with AO
100% Remote | Leadership Development | Flexible Schedule
Are you an experienced professional ready to take the next step in your career while maintaining the flexibility of working from home?
AO is seeking motivated, service-focused professionals to join our team as Remote Client Services Team Leads. This opportunity is ideal for individuals who enjoy coaching others, building strong client relationships, and contributing to a collaborative, performance-driven organization.
Whether you have leadership experience or are ready to develop into a leadership role, you'll receive the mentorship, training, and support needed to succeed.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development and long-term success of our team members through mentorship, leadership development, and performance-based advancement.
Position Overview
As a Remote Client Services Team Lead, you'll balance client service responsibilities with leadership development while helping build a positive, high-performing remote culture.
Client & Team Responsibilities
Meet with clients virtually through Zoom and phone appointments
Provide professional guidance regarding benefits and coverage options
Build and maintain strong client relationships
Support and mentor newer team members
Encourage collaboration and a positive team environment
Utilize technology to improve communication and workflow efficiency
Maintain accurate documentation and professional standards
Participate in leadership meetings, coaching sessions, and ongoing development
What We Offer
100% Remote Work
Work remotely from anywhere within the United States
Flexible scheduling after training
No commuting
Modern virtual work environment
Leadership Development
Executive mentorship from experienced leaders
Structured leadership training
Weekly coaching and development
Promotion from within
Performance-based career advancement
Weekly Pay & Performance Incentives
Weekly performance-based compensation
Performance bonuses
Leadership recognition opportunities
Career advancement based on results
Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and professional development events
Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Strong leadership potential and a collaborative mindset
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Self-motivation and accountability
Ability to work independently in a remote environment
Professionalism, integrity, and sound judgment
Adaptability and a commitment to continuous learning
Confidence using technology and virtual collaboration tools
Helpful Experience
Experience in one or more of the following areas is beneficial:
Customer Service
Team Leadership
Client Relations
Sales
Healthcare
Retail Management
Hospitality Management
Business Operations
Administrative Leadership
Leadership experience is helpful but not required. Individuals with strong leadership potential and a desire to grow are encouraged to apply. Comprehensive training and mentorship are provided.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Advance Your Career?
If you're looking for a flexible remote opportunity where you can grow professionally, develop your leadership skills, and make a meaningful impact while helping working families, we'd love to hear from you.
Apply today and begin building your leadership future with AO.
Lead with Confidence. Grow with Purpose. Succeed from Anywhere. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
- Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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