Automotive Service Appointment Coordinator - Toyota of Naples

Job Description:

The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership. Bi-lingual proficiency is highly preferred for this role.

Responsibilities:

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of service processes and protocol
• Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention.
• Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers.
• Answer phones.
• Greet clients
• Schedule appointments
• Attend to café
• Coordinate rentals
• Schedule Pick up and delivery for service appointments
• Contact clients with connected services

We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!

• Competitive pay
• Medical, Dental and Vision Plans
• Weekly Pay
• Parental Leave
• Employee Assistance Program
• Paid Holidays & PTO Short and Long-Term Disability Plans
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Appreciation Meals and Events

Qualifications:

• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.
• Must be able to pass a pre-employment background check and drug screen