Automotive Service Advisor

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

• Customer Interaction:
  • Greet customers warmly and assist with service requests
  • Listen to customer concerns and help communicate their needs to the service team
• Communication:
  • Keep customers informed throughout their service experience
  • Provide updates about vehicle issues, repairs, and estimated costs
• Documentation:
  • Accurately document customer concerns and technician findings
  • Ensure all work orders are clear, complete, and properly filed
• • Help schedule appointments and handle incoming service calls
  • Provide timely updates and follow-up information to customers
• Shop Organization:
  • Help maintain a clean, organized, and efficient service area
  • Assist with organizing technician workload and shop scheduling
• Follow-Up:
  • Reach out to customers to ensure satisfaction and address any concerns post-service
• Technology Use:
  • Utilize dealership service software to manage customer interactions and track vehicle history
• Adhere to Standards:
  • Uphold brand and dealership standards for customer satisfaction and professionalism
  • Comply with company policies and applicable laws and regulations

• Strong communication and customer service skills
• CDK experience preferred
• Eagerness to grow in the automotive industry
• Ability to multitask in a fast-paced environment
• Previous customer service or automotive experience is a plus
• Valid driver’s license required

• Health Insurance (Medical, Vision, and dental)
• Supplemental Insurance Options
• 401(k) Retirement Plan
• Training & Career Development Opportunities
• Work with a Prestigious Luxury Brand