About this role
A leading integrated pilgrimage services provider is seeking an experienced Account Manager – Hajj & Umrah to drive commercial growth and manage end-to-end client relationships within the Hajj & Umrah sector. The role focuses on developing strong agent partnerships, delivering seamless pilgrimage solutions, and ensuring high-quality execution across transport, hospitality, VIP, and related services.
Key Responsibilities
- Develop and manage Hajj & Umrah sales portfolio through local and international agents, handling inquiries, quotations, and business conversion within approved commercial guidelines.
- Coordinate end-to-end client requirements across transport, accommodation interfaces, ground services, VIP arrangements, and pilgrimage support services.
- Ensure seamless service delivery, strong commercial control, and high customer satisfaction in line with organizational standards and KSA regulations.
- Manage account files, service schedules, rooming lists, amendments, confirmations, and full trip closure documentation.
- Lead and support account coordinators to ensure timely response, pipeline management, and service execution.
- Coordinate with internal departments and related service entities to deliver integrated pilgrimage solutions.
- Support seasonal planning, package profitability analysis, service improvements, and issue resolution with stakeholders.
- Prepare regular reports covering sales performance, conversion rates, revenue, margins, forecasts, and service delivery status.
- Escalate operational, contractual, compliance, or capacity risks when required.
- Support VIP groups, special pilgrim movements, peak-season operations, and emergency coordination.
Requirements
- Bachelor’s degree in Business, Sales, Tourism, Hospitality, Logistics, or related field (Diploma with strong experience may be considered).
- 6–8 years of relevant experience in Hajj & Umrah, tourism, or destination management services in Saudi Arabia.
- Strong knowledge of pilgrimage operations, agent management, quotations, package building, transport & hospitality coordination, and VIP handling.
- Experience with CRM/ERP systems and MS Office.
- Strong leadership, negotiation, analytical, and coordination skills.
- Fluent in Arabic and strong English communication.
- Ability to work under pressure during peak seasons and extended operational hours when required.
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