Team Leader (Content Moderation - Laos Language)

Job Description

• Responsible for overall performance and efficiency of team (15 - 20 persons).
• Motivate and strategize how to optimize productivity and efficiency of team to consistently achieve target.
• Ensure that agency is performing its duties and responsibilities well.
• Control and set the KPIs of team member for both quality and quantity.
• Provide coaching and act as intermediary within the organization.
• Participate in job interviews to select new members.
• Be a consultant within the agent level team, attend meetings with customers.
• Provide reports and present team performances weekly.

Requirement

• Bachelors Degree or Higher in any relevant field.
• 1 years experience in BPO service (customer care - moderation - service analysis).
• Proficient in Lao (Native), and good at communication (English - B2 Level).
• Has experience with team management is an added advantage.
• Stays updated and is interested on social-media trends.
• Familiar with fashion / makeup trends (well known brands - trending products) are an advantage.

Working Conditions

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
• Able to work during Thailand Public Holidays as requested.