Service Delivery Specialist (AU Telco)

Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.

Key Responsibilities:

• Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
• Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
• Manage project communications and documentation using Halo PSA and other internal systems.
• Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
• Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
• Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
• Prepare and distribute project status updates, reports, and meeting summaries
• Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
• Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Qualifications & Experience:

• Bachelors degree in Project Management, Telecommunications, Business, or a related field
• Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies
• Proficiency in Monday.com for project workflow and task management
• Experience with Halo PSA and Zoho CRM preferred
• Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
• Exceptional organizational skills and attention to detail
• Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
• Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
• Proven problem-solving abilities and a proactive mindset

Work Setup & Schedule:

• Location: Gear Inc. Alabang Office in the Philippines
• Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time