Quality Analyst

Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The
ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Where you will work

Thanh Khe, Da Nang.

Responsibility

- Review the implementation & efficiency of quality and inspection systems;
Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;
- Investigate customer's claims and non-conformance issues;
- Analyze data to identify areas for improvement in the quality systems;
- Develop, recommend and monitor corrective and preventative actions;
- Evaluate audit findings and implement appropriate corrective action.
Key skills and experience
- Good English skills in reading, gathering information from foreign customer's requirements;
- Have at least 1-year experience in customer support, service analysis;
- Have content-moderation-related skills is preferable;
- Be detail oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Willingness to handle multi-project;
- Have good communication skills is an advantage;
- Able to work on Holidays is preferable;
- Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Benefits
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, - End of Year Bonus) and annual performance review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Fantastic internal events;
- Paid leave (12 days/year).
2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- No dress code;
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities.