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ServiceNow Platform Developer

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About this role

This is a remote position.

Job Details

  • Employment Type: Contract

  • Work Mode: Remote

  • Location: Offshore

  • Total Experience Required: 8+ years

  • Relevant Experience Required: 6+ years

Job Summary We are seeking an experienced ServiceNow Developer with 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front-ends and ServiceNow Scripting, with added advantage if experienced in CSM, NowAssist, and AgenticAI implementations.

Key Responsibilities

  • Design, develop, and customize applications on the ServiceNow platform to meet business needs.

  • Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.

  • Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.

  • Utilize UI Builder to design and configure modern, scalable user interfaces.

  • Implement NowAssist (GenAI) and AgenticAI capabilities to improve automation, intelligence, and customer experience.

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.



Requirements

  • 8+ years of total experience in the software industry building enterprise applications.

  • 6+ years of hands-on development experience on the ServiceNow platform.

  • Strong expertise in Script Includes, Service Portal development, and UI Builder.

  • Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, AngularJS, and React for ServiceNow customizations.

  • Hands-on experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.

  • Experience working with Agile / Scrum methodologies.

  • Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications

  • Certified System Administrator (CSA).

  • ServiceNow Certified Application Developer (CAD).

  • Implementation experience in Customer Service Management (CSM).



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