Clera home
·Dashboard

ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Location
Bangalore South
Workplace
Hybrid
Apply now

About this role

ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Job Details

  • Employment Type: Contract

  • Work Mode: Hybrid (2 Days WFH / week)

  • Location: Onsite (Hyderabad, Chennai, Pune, Bangalore, Coimbatore)

  • Total Experience Required: 6+ years

  • Relevant Experience Required: 6+ years in ServiceNow


Job Summary We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations.


Key Responsibilities

  • Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).

  • Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.

  • Configure CMDB and CSDM alignment to ensure data quality, health, and governance.

  • Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.

  • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.

  • Build and manage REST/SOAP web service integrations and Scripted APIs.



Requirements

  • 6+ years of hands-on experience in ServiceNow application development and customization.

  • Strong technical scripting background in JavaScript, Glide APIs, HTML, CSS, and ServiceNow API frameworks.

  • Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM).

  • Hands-on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.

  • Strong understanding of ITIL v4 processes and Agile software development practices.


Preferred Qualifications

  • Certified System Administrator (CSA) or Certified Application Developer (CAD).

  • CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM).

  • Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.



Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Know someone who'd be great for this?