About this role
Job DetailsLevel: ExperiencedJob Location: Walton, Ky - Walton, KY 41094Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DayJob Category: Information TechnologyEssential Duties and Responsibilities:
The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.
Perform related duties as assigned by supervisor
Respond quickly to computer security issues
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Prioritize and manage many open cases at one time
Setting up accounts for new users and deal with password issues
Deleting accounts for terminated employees
Repairing and replacing equipment as necessary
Testing new technology
Maintain compliance with all company policies and procedures
Project Management
QualificationsEducation and/or Work Experience Requirements:
Excellent verbal and written communication skills, including ability to effectively communicate w employees
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required
Bachelor's degree preferred
3+ years of IT support experience required
Physical Requirements
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 lbs
Must be able to talk, listen and speak clearly on telephone
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