Technology Support Specialist
- Location
- Parkcenter - Boise, ID, Boise, ID, US
- Workplace
- On-site
- Compensation
- $21 – $25
About this role
This is an in-person, on-site position based in Boise, Idaho.
Company Overview: Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.
🚀 About the Role
Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.
💼 What You’ll Do
- Be the first line of support for tech issues—via phone, email, or in person
- Troubleshoot hardware, software, and network hiccups
- Set up and configure computers, mobile devices, and software
- Use remote tools to assist users across locations
- Keep detailed records in our ticketing system
- Apply updates, perform backups, and support IT maintenance
- Provide friendly, clear training to users
- Escalate complex issues when needed
- Adapt to evolving tech and team needs
🎓 What You Bring
- High School Diploma or equivalent
- Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
- Basic experience providing technical support to end users.
- Familiarity with Microsoft Office and common productivity tools.
- General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
- Strong communication skills and a customer-first approach when assisting users with technical issues.
- Ability to explain technical concepts to non-technical users.
- Attention to detail in documenting support activity and following established procedures.
🎁 What We Offer
We believe in supporting our team across all stages of life and career. Our benefits include:
- Comprehensive healthcare coverage
- Retirement savings plans with company match
- Generous paid time off and holiday
- Professional development and training opportunities
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