Client Executive Director

We’re looking for a strategic, commercially minded Client Executive Director to manage and grow Fusion’s most important enterprise client relationships. 

As a Principal-level individual contributor within the Revenue organization, you will serve as both a trusted advisor and growth leader for a portfolio of high-value accounts. You will own renewal strategy, expansion opportunities, executive stakeholder engagement, and long-term account planning while helping clients advance their enterprise resilience programs. 

This role requires a unique combination of value-based selling, executive relationship management, business consulting, and commercial leadership. You will partner closely with Customer Success, Product, Legal, Finance, and Revenue Operations to drive customer outcomes, protect recurring revenue, and identify opportunities for growth across Fusion’s platform. 

This is a high-impact opportunity for someone who thrives in complex enterprise environments, enjoys influencing executive stakeholders, and wants to play a critical role in Fusion’s long-term growth strategy. 

Key Responsibilities 

• Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long-term customer value. 

• Develop and execute comprehensive account plans that align customer objectives with Fusion’s solutions and roadmap. 

• Lead all renewal activities from initial planning through contract execution. 

• Identify and pursue expansion opportunities across Fusion’s product portfolio. 

• Build ROI-driven business cases and value narratives that resonate with executive stakeholders. 

• Facilitate Executive Business Reviews (EBRs/QBRs) that demonstrate program progress, business outcomes, and future opportunities. 

• Develop and maintain strong relationships with business, operational, and executive stakeholders across customer organizations. 

• Negotiate complex commercial agreements, including multi-year renewals and enterprise-wide expansions. 

• Collaborate with Customer Success teams to align account health, adoption metrics, and customer outcomes. 

• Monitor renewal and expansion pipelines, maintaining accurate forecasting and CRM data. 

• Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings. 

• Provide customer feedback and market insights that influence product strategy and go-to-market initiatives. 

• Mentor junior Client Executives and contribute to team best practices and strategic initiatives.