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Full-time
Financial Rewards & Recognition, Performance-driven Bonuses, Flexible Work Arrangements, Employee Stock Ownership Plan (ESOP), Work-life Balance and Well-being, Special Leave Days
Posted 47d ago
~40 hrs/week
Responsibilities
Build and maintain trusted relationships with Tier 1 clients to drive business growth, gross profit, and product adoption. Coordinate internal teams to meet client technical expectations and provide feedback to product teams for continuous improvement.
Requirements
Requires a minimum of 4 years of proven B2B sales experience with a track record of meeting quotas. Must be fluent in English and Italian with strong knowledge of CPaaS, CCaaS, and conversational AI trends.
Full job description
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Job Description:
Customer Orientation
• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. • Understand client’s structure and processes around choosing/implementing new solutions. • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). • Work closely with Customer Success for existing and future SaaS business. • In cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). • In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting). • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal initiatives
• Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas. • Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). • Update all activities regarding client engagements and opportunities in dedicated tools (SF). • Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
Continuous Development
• Promote team spirit and nourish critical thinking. • Help mentor and onboard other team members and newcomers. • Have an excellent knowledge of Infobip products, platform, and relevant markets. • Have an excellent knowledge of client`s business and ways they (can) use Infobip. • Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.
What Makes You a Strong Fit
Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
Fluent in English and Italian.
Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI — and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage.
Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
Strategic, data-driven, and comfortable forecasting and performance analysis
Confident communicator and relationship builder at multiple seniority levels
Why you'll love it here• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
The Global Communications Platform for Businesses and Developers
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2006
Headquarters
London, England
LinkedIn followers
386,690
Total funding
$1.3B
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way.
Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates.
We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!
Offices: 35-38 New Bridge St, 5th Floor, London, England EC4V 6BW, GB · Avenida Dorrego 1789, 2nd floor, Office 201/202Buenos Aires (C1414CLO), Buenos Aires, Argentina C1072AAF, AR · Istarska ulica 157, Vodnjan, Istria 52100, HR · 11, Bolshaya Tulskaya St., 115191, Moscow, Moscow, Russia 109012, RU · Suite 3A-07, Block 4805 CBD Perdana 2, Cyber 12 63000 Cyberjaya, Cyberjaya, Selangor Darul Ehsa 63000, MY
How many Software jobs are open in Milan, Italy right now?
There are currently 762 open software positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Milan, Italy?
Companies currently hiring include PwC, Capgemini, BIP Spain, Boston Consulting Group (BCG), KPMG Italy, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Milan, Italy?
Yes — 558 of the 762 open software positions offer remote or hybrid work (58 remote, 500 hybrid).
How do I apply for Software jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.