Shannon, Shannon Municipal District, Ireland · On-site
Mid level
Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materia…
Skills: Customer Service, Order Management, Data Entry, Issue Resolution, Supply Chain Coordination
Shannon, Shannon Municipal District, Ireland · On-site
Entry level
Retail Betting Assistant RBA Starting Salary: €14.40 per hour Your Role in the Team? Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and …
Skills: Customer service, Retail operations, Communication, Sales, Relationship building
Shannon, Shannon Municipal District, Ireland · On-site
Mid level
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …
Shannon, Shannon Municipal District, Ireland · On-site
Mid level
Our onsite Customer Care Representative team works within a team environment that delivers Order Entry, Inside Sales and Administration activities.In addition, they act as one of the main pre- and after-sales customer co…
Shannon, Shannon Municipal District, Ireland · On-site
Mid level
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud …
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Full-time
Posted 5d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
Provide comprehensive phone, email, and web support to internal and external customers regarding order status, shipments, and invoicing. Coordinate with supply chain, engineering, and service departments to ensure timely material delivery and effective issue resolution.
Requirements
The role requires proficiency in managing customer data, sales orders, and return authorizations with a high focus on accuracy. Candidates should be capable of working collaboratively across departments to improve business processes and resolve outstanding service issues.
Full job description
Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
Manage allocated key accounts and regions, and back up other regions.
Phone, Email and Web support to resolve outstanding invoicing issues.
Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
Enter and maintain Customer Master Data plus execution of relevant security checks.
Participate in process improvement projects on an ad-hoc basis.
We offer a range of products for the storage, distribution, and transfer of cryogenic fluids because WE KNOW CRYO®.
About Crane ChemPharma & Energy (Crane CP&E)
Crane ChemPharma and Energy (within Crane’s Process Flow Technologies segment) designs and manufactures a variety of high-performance products, including valves, pipes, actuation and fittings to name a few. Their trusted brands ALOYCO®, BAUM®, CENTER LINE®, COMPAC-NOZ®, CRANE®, DEPA® & ELRO®, DOPAK®, DUO-CHEK®, FLOWSEAL®, GYROLOK®, GO REGULATOR®, HOKE®, JENKINS®, KROMBACH®, NOZ-CHEK®, PACIFIC VALVES®, RESISTOFLEX®, REVO®, SAUNDERS®, STOCKHAM®, TEXAS SAMPLING®, TRIANGLE®, UNI-CHEK®, VALVES®, WESTLOCK CONTROLS®, WTA®, and XOMOX® offer customers a complete and innovative portfolio, designed for the most demanding applications chemical processing, biotechnology, pharmaceutical, oil and gas, refining and power generation. For more information please visit: www.cranecpe.com, www.craneco.com
About Crane Company
Crane Company has delivered innovation and technology-led solutions to its customers since its founding in 1855. Today, Crane is a leading manufacturer of highly engineered components for challenging, mission-critical applications focused on the aerospace, defense, space and process flow industry end markets. The Company is comprised of two strategic growth platforms, Aerospace & Electronics and Process Flow Technologies, as well as the Engineered Materials segment. Crane has approximately 7,000 employees in the Americas, Europe, the Middle East, Asia and Australia. For more information, visit www.craneco.com.
Offices: 4526 Research Forest Dr, Suite 400, The Woodlands, Texas 77381, US