Frederiksberg Municipality, Capital Region of Denmark, Denmark · On-site
About Superb: At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now… Su…
Skills: Technical Troubleshooting, Customer Satisfaction, SaaS Product Support, CRM Management, Norwegian Fluency
Frederiksberg Municipality, Capital Region of Denmark, Denmark · On-site
About Superb: At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now… Su…
Skills: Technical Troubleshooting, Customer Satisfaction, SaaS Product Support, CRM Management, Customer Retention
Frederiksberg Municipality, Capital Region of Denmark, Denmark · On-site
About Superb: At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now… Su…
Skills: Customer Success Management, Customer Onboarding, SaaS, Hospitality Management, Troubleshooting
Copenhagen, Capital Region of Denmark, Denmark · On-site
Er du klar til at tage næste skridt i din gastronomiske karriere? Vi søger passionerede og engagerede køkkenchefer og souschefer til flere af vores restauranter. Som en del af vores vækstrejse har vi et konstant behov fo…
Skills: Kitchen Management, Team Leadership, Staff Training, Financial Management, Scheduling
Copenhagen, Capital Region of Denmark, Denmark · On-site
Er du klar til at tage næste skridt i din gastronomiske karriere? Vi søger passionerede og engagerede køkkenchefer og souschefer til flere af vores restauranter. Som en del af vores vækstrejse har vi et konstant behov fo…
Skills: Kitchen Management, Team Leadership, Staff Training, Financial Management, Scheduling
Frederiksberg Municipality, Capital Region of Denmark, Denmark · On-site
Er du imødekommende af natur? Har du passion for mad og brænder du for at skabe gode oplevelser for andre mennesker? Så er det måske dig, vi søger. Gemini er vores restaurant i hjertet af København lige ved søerne der se…
Skills: Customer service, Teamwork, Communication, Hospitality, Service orientation
Frederiksberg Municipality, Capital Region of Denmark, Denmark • On-site
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Resolve customer tickets and issues while identifying opportunities to increase product usage and value. Collaborate with the product team to communicate customer feedback and monitor health scores to ensure retention.
Requires fluency in both Norwegian and English and the ability to solve technical software problems. Candidates must be based in or near Copenhagen and possess a passion for driving customer success in a SaaS environment.
At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…
Superb gathers all the tools to open, run and grow your business — in one platform.
From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?
We are looking for a Product Support Specialist who is passionate about delivering world-class service. You should have a proven track record in helping customers achieve high levels of satisfaction with a Saas Product. You will become a member of a team, who has a massive focus on quality and delivering value to our users. We believe you know your way around technology, and are able to work in a structured way.
Work with the rest of the Support team to resolve any tickets or issues faced by your customers.
Understand how customers are currently using the products and identify opportunities to increase usage and value gained.
Align with the product team to ensure feedback loops and communicate the voice of customers.
Monitor health scores and satisfaction levels.
Ensure customer retention.
Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way.
Some evening/weekend work is to be expected
Strong ability to understand technical aspects of software and solve problems.
Desire to drive adoption, increase product usage and bring in revenue.
A true team player who is efficient, structured, and solution-oriented.
Passion for supporting customers and making them successful.
Norwegian & English on a fluent level as you will be using both languages.
Live in or near Copenhagen as you will be working from our hub.
Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply
We will fill the position as soon as we find the right candidate, so don't think twice, send your application to us. We are excited to hear from you, don’t hesitate to apply!
Learning & sharing environment
Diverse and international team with a strong mission
Social gatherings: building relationships matter - dinner with your colleagues, game nights, the important is to hang out together
Superb is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status
Superb is the all-in-one app built to help small businesses open, run, and grow.
We gather all the tools needed — from POS and Payments to Marketing and Analytics — into one powerful, unified app. No more messy systems. No more expensive hardware. No more binding periods. Get started for free and unlock the full potential of your business with Superb.
Offices: Rahbeks Allé 21, Frederiksberg, Capital Region of Denmark 1801, DK
There are currently 6 open hospitality positions in Frederiksberg Municipality, Denmark listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Norrlyst Koncernen, Superb, among others. Browse the listings above to see every active employer.
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