Finance & Accounting Jobs in Dún Laoghaire-Rathdown, Ireland (Now Hiring) — 7 open

The Customer Account Manager is responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. The role includes account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.

Responsibilities :

• Retention of assigned portfolio of accounts
• Upsell – selling ancillary products and services to customers
• Meet Key performance indicators including call productivity, case management, retention, product penetration and customer status engagement related targets
• Achieve In year new business revenue, total portfolio revenue and customer retention revenue
• Adhere to Service level agreements for customer management procedures including other departments

Qualifications required :

• At least 2 years’ experience in a customer account management role in a sales driven environment.

• Evidence of consistently hitting and overachieving revenue targets.

• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.

• Excellent time management and organisational skills.

• Proven ability to develop and maintain relationships at all levels of a company.

• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.

• An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.

• A team player able to work and support colleagues across a multinational organisation.

• A willingness to accept change and the ability to maintain effectiveness in a changing environment.

• Strong relationship building and influencing skills.

• Leaving Certificate or equivalent as standard.

Competencies :

• Collaboration: Interacting with multiple departments in a positive manner through voice, video and other digital and in person meetings
• Customer Centricity: Keeping the customer at the core of our efforts to maintain a business relationship and service with occasional ad hoc related projects, events, initiatives and campaigns
• Drive for Results: Focusing on both retention and revenue growth
• Inclusion: Working with colleagues inclusively in line with US Bank culture
• Risk: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
• Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect, by dealing openly with people; keeps confidences and admits mistakes

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function (CF 4) under the Central Bank of Ireland’s Individual Accountability Framework Act 2023.

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.