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Install, maintain, and repair Biotage laboratory instruments while providing technical support and training to customers in the pharmaceutical and biotech sectors. Manage service documentation, spare parts inventory, and collaborate with sales teams to expand service offerings.
Requires a Bachelor's degree in Chemistry, Engineering, or a related field with at least 3 years of experience in field service or technical support. Must be fluent in Korean, possess a valid driver's license, and be willing to travel 50-70% across Korea.
We are pleased to share an exciting opportunity to join Biotage, a global leader in separation science, as a Field Service Engineer based in Korea. This dynamic role offers hands-on technical challenges, extensive customer engagement, and the opportunity to work with innovative laboratory instrumentation supporting customers across the pharmaceutical, biotechnology, and academic sectors.
Key Responsibilities
Technical Service
Install, commission, calibrate, maintain, and repair Biotage laboratory instruments.
Perform preventative maintenance and corrective service activities to ensure optimal instrument performance.
Troubleshoot mechanical, electrical, and basic software issues both on-site and remotely.
Deliver prompt and effective technical support to maximize instrument uptime and customer satisfaction.
Customer Support
Build and maintain strong relationships with customers across pharmaceutical, biotechnology, and academic organisations.
Provide user training and operational guidance to ensure customers achieve maximum value from their Biotage systems.
Respond to service enquiries in a professional and timely manner.
Service Operations
Maintain accurate service documentation and reporting using company systems.
Manage spare parts inventory and support effective service planning activities.
Support service contract, warranty, and preventative maintenance programmes.
Business Contribution
Identify opportunities to expand service offerings, including preventative maintenance contracts and instrument upgrades.
Collaborate with the local sales team by providing technical expertise and customer support.
Contribute to customer retention, service excellence, and revenue growth.
What We Are Looking For
Bachelor's degree in Chemistry, Analytical Science, Engineering, or a related discipline.
Minimum of 3 years' experience in field service, technical support, or a similar customer-facing technical role, preferably within laboratory instrumentation.
Knowledge of chromatography, sample preparation, or analytical instrumentation would be advantageous.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
Excellent communication and interpersonal skills.
Fluency in Korean is required; English language skills are preferred.
Self-motivated, customer-focused, and able to work independently.
Valid driver's licence and willingness to travel extensively throughout Korea (approximately 50–70% travel).
About the Role
Based in Korea and reporting to the Service Manager, this position involves frequent travel to customer sites across the country, with occasional opportunities to support wider APAC service activities.
About Biotage
Biotage is a global supplier and solutions partner to a wide range of customers within drug discovery and development and analytical testing. With strong expertise in separation and purification technologies, and a focus on leveraging intelligent workflow solutions, we aim to efficiently support the advancement and protection of human health. Learn more at biotage.com.
Biotage is a global partner in drug discovery, development, and analytical testing. With expertise in separation and purification technologies and a focus on intelligent workflow solutions, we help advance and protect human health.
Offices: Vimpelgatan 5, Box 8, Uppsala, 75103, SE · Biotage GB Limited, Distribution Way, Ystrad Mynach, Hengoed CF82 7TS, GB · 10430 Harris Oaks Boulevard, Charlotte, NC 28269, US · 2nd Mantomi Building, 6th Floor, 1-14-4 Kameido, Koto-ku, Tokyo, 136-0071, JP · 16 Northwestern Dr, Salem, New Hampshire 03079, US
There are currently 211 open engineering positions in Seongnam-si, South Korea listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include 42dot, AUMOVIO, Penguin Solutions, GE HealthCare, Applied Materials, among others. Browse the listings above to see every active employer.
Yes — 99 of the 211 open engineering positions offer remote or hybrid work (2 remote, 97 hybrid).
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