Discover an opportunity that deserves your attention! At Tornatech, our mission is to save lives. Tornatech is a Quebec-based company that has expanded its reach globally with its fire pump controllers. We have establish…
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Full-time
professional certificate
Flexible Work Schedule, Hybrid Work Option, Group Insurance, RRSP With Employer Participation, Employee Assistance Program, Telemedicine
Posted 211d ago
~40 hrs/week
Responsibilities
Assess customer needs to recommend appropriate fire pump controllers and provide ongoing technical after-sales support. Coordinate with engineering and suppliers to resolve technical issues and manage spare parts requests.
Requirements
Requires a college diploma in Electromechanical, Electronic, Electrical, or Automation and Controls with at least 2 years of relevant technical experience. Must be proficient in English and Microsoft 365 with strong organizational and problem-solving skills.
Full job description
Discover an opportunity that deserves your attention!
At Tornatech, our mission is to save lives.
Tornatech is a Quebec-based company that has expanded its reach globally with its fire pump controllers. We have established production plants in Belgium and Dubai, and our products are trusted to keep people safe in some of the world's most prestigious buildings, from the Palm Jumeirah in Dubai to Apple Park in California.
Join us at our brand-new plant in Laval, where customer satisfaction and problem-solving regularly go from theory to practice in our dynamic customer service department. With a team of 10 members, including you, you'll have the opportunity to play a key role in an environment that runs like an electric circuit, with surprises at every turn. You'll be working mainly with American customers. Get ready to grow in a constantly evolving environment!
Choice: Possibility of working in the office and/or teleworking (the team is mostly teleworking)
New plant since 2018; modern and bright
Group insurance and RRSPs with employer participation after 3 months
Employee assistance program and telemedicine
Paid vacation during the holiday season
Very active social committee (go-kart, BBQ, corn maze, bowling, draws, gifts and more)
Micromarket service with quality products and free coffee
Tasks and responsibilities :
Assess customer needs and recommend appropriate products;
Communicate with suppliers as required to obtain pricing and delivery time on components;
Refer to price lists to bid on controllers and/or parts;
Assist customers in resolving after-sales service issues and provide ongoing support;
Answer customer technical questions and provide technical information (drawings, manuals, dimensions) regarding controllers and their installation;
Consult with engineering on the feasibility of specific customer orders, special parts, etc.;
Recommend spare parts or modifications required for products that are no longer under warranty;
Answer customer questions about product technicalities and prices;
Regularly follow up with customers on the effectiveness of suggested troubleshooting methods, warranty issues, components, replacements, modifications, etc.;
Coordinate customer payment/credit for service engineer, spare part, addition or modification to controller, all in accordance with warranty terms;
Communicate regularly with the various departments of the company to obtain the required information or support;
Perform any other tasks that may be required by your superiors.
Conditions for success :
Ability to serve a predominantly English-speaking clientele;
College diploma in Electromechanical, Electronic or Electrical, or Automation and Controls, or equivalent required;
At least 2 years' relevant experience in a technical role
Good knowledge of the Microsoft 365 suite;
Good interpersonal skills;
Ability to work with minimal supervision;
Be professional;
Ability to express ideas clearly both orally and in writing;
Be meticulous and organized;
Have a sense of urgency and ability to meet deadlines;
Good judgment and problem-solving skills;
Be independent and reliable.
Customer service experience is an asset;
Knowledge of an ERP system is an asset.
Related keywords
Fire Pump ControllersElectromechanicalElectronicsAutomationControlsMicrosoft 365ERPTechnical SupportAfter-Sales ServiceTroubleshootingLavalQuebecCustomer Satisfaction
Based in Montreal, Canada since 1985, Tornatech specializes in the conception and manufacturing of fire pump controllers in accordance with the NFPA 20 standard, listed with UL and approved by FM. In addition, we have developed controllers that meet various local standards and approvals. Our products have proven to be reliable property loss equipment in many mechanical rooms worldwide.
Over the years, we have developed a network of subsidiaries, sales offices and authorized field service providers located around the world. We have manufacturing capabilities in Canada, Belgium and the U.A.E, a sales office in Singapore, as well as sales representatives in the U.S.A. Today, our products, are installed in over 85 countries.
Offices: 4100 Desserte Sud, (A-440 Ouest), Laval, Quebec H7T 0H3, CA · Rue des Sablières numéro 45, Unité 68, -, Mont-Saint-Guibert 1435 , BE · 3 Soon Lee Street #5-33, Pioneer Junction, Singapore, 627606, SG · P.O. Box, 18435 S10131, Jebel Ali Freezone South, Dubai, AE
UL Listed and FM Approved Fire pump controllersCustom Pump ControllersEN12845 Fire Pump Controllersand A2P Fire Pump ControllersElectronicsElectrical DistributionManufacturing
How many Engineering jobs are open in Laval, France right now?
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