Customer Service & Support Jobs in Ozzano dell'Emilia, Italy (Now Hiring) — 9 open

Who We Are

The IMA Group is a world leader in the design and manufacture of automatic machines for processing and packaging pharmaceutical, cosmetic, food, tea and coffee products, as well as in industrial process automation. We are constantly focused on innovation: through significant investments in R&D and ongoing dialogue with customers, local communities, and the supply chain, we promote an environmentally conscious approach aimed at achieving sustainable development. Our history is marked by steady growth, also supported by continuous investment in people and skills development. With more than 7,000 employees 59% in Italy and 41% worldwide we are present in over 80 countries.

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For the Staff Department of IMA SpA, within the CUSTOMER SERVICE SOLUTION organization, we are looking for a PROJECT MANAGER SERVICE SOLUTION.

The Role

• Manage service projects within the Global Service portfolio (related to digital solutions and IT tools supporting troubleshooting activities) across the service divisions, starting from the central Global Service organization, by planning activities, timelines, and costs in detail.
• Collaborate with Customer Service Managers, Division Service Account Managers, and the Global Service Service Solution Development team to promote, sell, and implement service solutions across divisions and subsidiaries.
• Prepare and share with the project team the project technical specifications (MIP) and ensure the distribution of all valid project documentation available at the time of order entry.
• Develop project plans together with the relevant divisions and areas of expertise, as well as Global Service, and manage all project phases.
• Organize and lead project development meetings involving divisions/sites and subsidiaries.
• Coordinate periodic project progress meetings with the project team and share project checklists and status updates.
• Keep Division Management and Global Service Management aligned on any project issues, managing potential revisions to specifications or objectives when required.
• Plan, manage, and participate in all key project phases, including FAT (Factory Acceptance Test), and verify the closure of the post-FAT punch list, coordinating the handover of information and deliverables to the SAT (After-Sales) team.

Experience & Skills

• Degree in Management Engineering or a technical discipline with a focus on project and service management.
• 3 to 5 years of experience in industrial after-sales services and/or consulting, with a strong project-based mindset and orientation toward development processes.
• Professional proficiency in English.
• Proficiency in project planning tools (such as Microsoft Project).

What Will Set You Apart

• Previous experience using SAP and/or CRM systems.
• Strong process analysis skills.
• Open-mindedness and adaptability.
• Ability to work autonomously and proactively.
• Strong responsiveness and interpersonal skills.

Compensation Package

The initial gross annual salary will be €42,000, in accordance with the Italian Metalworking Industry Collective Labor Agreement (CCNL Metalmeccanica Industria), with the possibility of adjustment based on the candidate’s experience and competencies, in line with objective and gender-neutral evaluation criteria.

What We Offer

• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
• DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.

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IMA IS AN EQUAL OPPORTUNITY EMPLOYER