Customer Service & Support Jobs in Ludvika, Sweden (Now Hiring) — 14 open

Location:

Ludvika, Dalarna County, Sweden

Job ID:

R0136374

Date Posted:

2026-07-20

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

Are you a customer-focused leader with a passion for operational excellence, logistics and leading high-performing teams? Our Surge Arresters business in Ludvika is looking for an Order & Shipping Manager to lead the end-to-end order fulfillment and shipping process, ensuring that our customers around the world receive their products safely, efficiently, and on time.

In this key leadership role, you will manage a team of order managers and shipping specialists and work closely with Production, Planning, Procurement, Quality, Finance, and Sales to drive operational excellence and customer satisfaction.

At our Surge Arresters unit in Ludvika, you will play a vital role in the leadership team where you´ll be able to influence both operational performance and customer success. At the same time supporting the energy transition by ensuring reliable delivery of products that help protect critical power infrastructure worldwide. You will join an engaged team with a strong focus on safety, innovation, continuous improvement, and customer success.

How you´ll make an impact

• Lead the order fulfillment process from customer order through shipment and delivery.
• Ensure excellent on-time delivery performance and proactively manage delivery risks.
• Oversee shipping, transportation, export documentation, and logistics coordination.
• Drive continuous improvement initiatives focused on customer service, lead times, productivity and quality.
• Manage departmental performance, budget, and working capital.
• Develop and coach a high-performing team while fostering a strong culture of safety, accountability, and collaboration.

Your Background

• Degree in Engineering, Industrial Engineering, Supply Chain Management, Business Administration, or a related field.
• Proven leadership experience within Project management, logistics, supply chain, operations, or manufacturing.
• Strong customer focus and stakeholder management skills.
• A proven track record of driving operational improvements and delivering business results.
• Experience driving operational improvements and business results.
• Experience with SAP or similar ERP systems
• Fluent in Swedish and English.

More About us

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

Are you ready for an exciting challenge? Does the above description sound like you? Applications will be reviewed after summer vacations, but don’t delay – apply today!

More information: Recruiting Manager Jeren Kallberg, jeren.kallberg@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, + '+46 107 38 25 17; Unionen: Michael Fosselius, +46 107 38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.