Customer Service & Support Jobs in Brisbane, Australia (Now Hiring) — 5 open

• Permanent role
• Sydney or Brisbane CBD location / hybrid working from home
• Mentor, support and further develop standard action plans with all team members

The purpose of this role is to manage a portfolio of Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved.  Provide technical assistance, advice and support to entry level or Claims officers as required.

What you’ll do:

• End to end management of Liability claim files ensuring best practice processes and procedures are maintained in a cost effective and timely manner
• Provide underwriters and claims manager with feedback from issues or risk deficiencies identified during a claim’s management, and develop own technical and engineering industry knowledge.
• Contribute to the development of Specialty’s market profile through superior claims service to our targeted market segment
• Act as a subject matter expert for the immediate team in the area of Liability claims, and assist with technical queries relating to policy, product knowledge, systems, processes or procedures
• Provide specialist technical and/or professional advice for the authorisation and approval of complex claims, relying on analysis and experience to arrive at the correct course of action.

What you’ll bring:

• Tertiary qualifications in law, business or insurance (mandatory)
• Minimum 5 years’ experience managing a portfolio of liability claims
• Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
• Ability to convey and explain information, coherently and confidently both oral and written
• Commitment to increasing customer experience and delivering high quality solutions within required timeframes.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For adjustments, support or more information please contact [email protected]