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NicolabSydney, New South Wales, Australia · Remote OK
Your mission Role Description Nicolab connects human and artificial intelligence to revolutionize emergency care, starting with stroke treatment. Founded as a spin-off from the Amsterdam University Medical Center, we are…
Skills: Linux Administration, Network Troubleshooting, VPN Configuration, SaaS Architecture, PACS/DICOM Workflows
RaphaSydney, New South Wales, Australia · On-site
Rapha launched in 2004 to redefine cycling apparel. Today, progressive design and storytelling has built a global movement. At Rapha, we want to make cycling the most important sport in the world, by transforming the liv…
Skills: Customer Service, Agility, Prioritization, Communication, Retail Operations
Mirpuri Group USA - PANDORA Jewelry DivisionSydney, New South Wales, Australia · On-site
$0/hr–$0/hr
Pandora is the largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry…
Skills: Sales, Customer Service, Up-selling, Product Knowledge, Merchandising
AccorSydney, New South Wales, Australia · On-site
Company Description Lead the most exclusive guest experience at Sofitel Sydney Wentworth. Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney's first internation…
Skills: Luxury Service Leadership, Guest Relationship Management, Operational Excellence, Team Mentoring, Food and Beverage Oversight
IAGSydney, New South Wales, Australia · Hybrid
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies a…
Skills: Salesforce Marketing Cloud, CRM Platform Management, Campaign Execution, Marketing Automation, Workflow Optimization
NuveiSydney, New South Wales, Australia · Hybrid
Sales Development Representative (SDR) Sydney, Australia Hybrid The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. Meet Nuvei, the Canadian…
Skills: Outbound Prospecting, Lead Qualification, Pipeline Management, Relationship Building, Market Research
Silverchain GroupSydney, New South Wales, Australia · Hybrid
Job Description We’re seeking two talented Customer Service Representatives to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring ev…
Skills: Customer Service, Call Centre Operations, Communication, Active Listening, Empathy
Silverchain GroupSydney, New South Wales, Australia · Hybrid
Job Description We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every…
Skills: Customer Service, Call Centre Operations, Active Listening, Communication Skills, Empathy
WoolpertSydney, New South Wales, Australia · Hybrid
We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to…
Skills: Level 2 and 3 IT Support, MS365 Administration, Exchange Server, Windows Desktop and Server, LAN/WAN Networking
DownerSydney, New South Wales, Australia · On-site
No previous experience required Full training provided Must have a reliable vehicle Work independently while staying active We are seeking reliable Delivery Drivers to support the delivery of important customer communica…
Skills: Driving, Time Management, Communication, Smartphone Proficiency, Organization
AccorSydney, New South Wales, Australia · On-site
Company Description Why Work for Accor? At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewardi…
Skills: Customer Service, POS Systems, Suggestive Selling, Food Safety, RSA Compliance
ShipBobSydney, New South Wales, Australia · Hybrid
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Skills: Merchant Success Management, Sales, Merchant Services, Quota Attainment, Strategic Planning
Australian Financial Complaints AuthoritySydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Be a part of something meaningful At AFCA, we believe everyone deserves a fair chance at resolution. But not everyone comes to us with the same background, capacity, resilience or …
Skills: Customer Service, Culturally Responsive Support, First Nations Cultural Knowledge, Conflict Resolution, Active Listening
Australian Financial Complaints AuthoritySydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Dispute Resolution, Financial Complaint Handling, Legal Analysis, Investigation, Written Communication
Guzman y Gomez Mexican KitchenSydney, New South Wales, Australia · On-site
Job Description At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your …
Skills: Leadership, Supervisory Experience, Customer Service, Food Safety, Team Coaching
EftsureSydney, New South Wales, Australia · Hybrid
About us Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique Sa…
Skills: Attention To Detail, Analytical Thinking, Customer Service, Outbound Calling, Inbound Call Handling
AccorSydney, New South Wales, Australia · On-site
Company Description Discover the Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms an…
Skills: Five-Star Service, Champagne Knowledge, Guest Relations, Attention To Detail, Fine Dining Service
AccorSydney, New South Wales, Australia · On-site
Company Description Discover the Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms an…
Skills: Five-Star Service, Champagne Knowledge, Guest Relations, Attention To Detail, Fine Dining Service
HiltonSydney, New South Wales, Australia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for…
Skills: Front Office Operations, Hotel Operations, Team Management, Problem Solving, Guest Relations
Kitchen Food CompanySydney, New South Wales, Australia · On-site
About the role Logistics Coordinator Join a leading fresh ready meals manufacturer and help keep Australia fed. We are seeking a highly organised and proactive Logistics Coordinator to join our Supply Chain team. Reporti…
Skills: Logistics Coordination, Supply Chain Management, Freight Provider Management, KPI Monitoring, Analytical Skills
There are currently 70 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, ALDI International Services SE & Co. oHG, Anglicare Sydney, Creative Activation, EVT - Entertainment | Ventures | Travel, among others. Browse the listings above to see every active employer.
Yes — 55 of the 70 open customer service & support positions offer remote or hybrid work (5 remote, 50 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Nicolab
Sydney, New South Wales, Australia • Remote OK
Nicolab connects human and artificial intelligence to revolutionize emergency care, starting with stroke treatment. Founded as a spin-off from the Amsterdam University Medical Center, we are a diverse global team dedicated to ensuring every patient gets the right treatment in time.
We are looking for a passionate Technical Implementation & Support Engineer to drive the integration, and ongoing support of our software across the APAC region. At Nicolab, customer relationships are as critical as the technology itself. You will build trust with hospital IT teams and clinicians, ensuring our deployments are smooth and hospitals gain maximum clinical value from our application.
The role will initially focus on deep technical support and incident management for our live hospital clients. As you become an expert in our systems, your responsibilities can expand to lead full-scale technical implementations for new hospital networks. You will work closely with our global technical teams to monitor system health, minimize the impact on hospital IT resources, and provide actionable feedback to help our clients optimize patient care.
Act as the primary technical liaison for our live hospital deployments, owning the investigation and resolution of complex post-go-live issues.
Perform deep-dive troubleshooting on our SaaS platform, diagnosing root causes in Linux-based environments and network topologies.
Troubleshoot and resolve critical infrastructure issues such as VPN connectivity problems, relay server outages and apply configuration changes.
Escalate complex product-level issues to senior engineers or developers as needed, providing detailed logs and context.
Work directly with hospital IT teams to design and document VPN configuration, relay server setup, and Linux-based virtual machine installation.
Provide guidance on network topology and firewall rules to meet strict hospital compliance and security requirements.
Assist in the setup, configuration, and deployment of our software solutions (StrokeViewer) for new clients, ensuring integration with existing PACS/DICOM workflows.
Ensure that the implementation process is smooth, timely, and meets client expectations, acting as the technical authority during kickoff calls.
Maintain a high level of professionalism in all customer interactions, building strong relationships with hospital IT admins, PACS administrators, and clinical staff.
Document support cases, network and system architectures, and resolutions in our ticketing system (Jira/Confluence).
Create and update technical user manuals, runbooks, and internal FAQs.
Collect and relay customer feedback to the product development team to help improve our offerings.
Bachelor’s degree in Information Technology, a related field, or equivalent work experience in hospital IT.
Basic understanding of software and backend services.
Solid project and time management skills, with the ability to work independently and as part of a remote, global team.
Excellent verbal and written communication skills in English (any additional language is a plus).
Systems & Architecture: Hands-on Linux administration (virtual machines, log analysis, service management) and a solid understanding of secure SaaS architectures.
Networking: Experience with network configuration and troubleshooting, including VPN tunnels (IPsec or equivalent) and strict firewall rules.
Technical Translation: The ability to translate complex cloud/SaaS requirements into clear, actionable instructions for external IT administrators.
Tools: Experience using support ticketing and documentation systems (JIRA, Confluence, or similar) and centralized cloud logging dashboards (Grafana, Loki, Google Cloud Logging).
Healthcare IT: Previous experience working with hospital IT environments, PACS/DICOM workflows, or other medical imaging systems is highly preferred.
You bring strong technical knowledge combined with good communication skills to clearly explain technical concepts.
You have a customer-focused, go-getter attitude and aren't afraid to politely but persistently push hospital clients to keep implementations on schedule.
You love to work in teams and are proactive in reaching out to members globally to ensure alignment.
Previous experience in a deeply technical support, systems integration, or deployment role is highly preferred.
Benefits
Chance to make a real difference in patients' lives
Work in a stimulating environment with a motivated team
Flexible Employment Agreement: Part time / Fulltime
Flexible working hours
Flexible paid time off
Remote work policy
Laptop + home office/IT equipment
Commuting to work/office* - costs reimbursement
Employee Stock Option Plan (ESOP)
Corporate programs including Employee Referral Program with rewards
Learning & Development opportunities including in-house training and coaching, professional certifications, and over 22,000 courses on LinkedIn Learning Solutions and much more
*All benefits and perks are subject to certain eligibility requirements based on location
Application Process
Interview with Recruiter/HR
Interview with Hiring Manager
Technical assessment with Peers (no managers present)
Prior employment verification check (reference/background check)
Interview with Executive