Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$2M raised
Service Desk Senior Requirements Must have: Minimum 3+ years of recent and relevant Service Desk experiencePractical experience working within the ITIL methodologyKnowledge of support procedures, processes, and service m…
Skills: ITIL, Windows 10, O365, Active Directory, Outlook/Exchange
Anfitrión de Tienda Santa Clara | Altaria, Aguascalientes
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level
Santa Clara es la compañía de lácteos de la Industria Mexicana de Coca-Cola que ofrece bienestar, hidratación y nutrición a las familias mexicanas mediante opciones, porciones y soluciones para diferentes gustos, necesid…
Skills: Customer Service, Sales, Food Handling, Cash Handling, Retail Service
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
Job Description Key Responsibilities Plan, coordinate, and execute corporate events, meetings, conferences, and special activities, ensuring a seamless experience for attendees. Manage event logistics, including venue se…
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$1.6B raised
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference …
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
Job Summary The Order Management Specialist is responsible for managing the end-to-end order fulfillment process, ensuring accurate order entry, shipment coordination, customer communication, and timely delivery of produ…
Skills: Order Management, SAP SD, Logistics Coordination, Export Documentation, Customer Service
Aguascalientes City, Aguascalientes, Mexico · Hybrid
Mid level$2M raised
Requisitos · Requerido – Habilidades Técnicas · Experiencia en soporte de aplicaciones o mesa de servicio · Conocimiento de Windows 10 y 11 · Manejo de Microsoft Office 365, Outlook, Excel, Word, PowerPoint · Experiencia…
Skills: Application Support, Service Desk, Windows 10, Windows 11, Microsoft Office 365
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level
En el Sorteos Tec, tenemos el honor y la responsabilidad de cumplir sueños. Constantemente rompemos barreras para que puedas formar parte de una cultura colaborativa, fomentada en la inclusión y respeto. Nuestros proceso…
Skills: Telemarketing, Sales, Technology Management, Social Media, Organization
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
About you You are looking for an opportunity to work for a market leader and join a growing team. You are open minded; proactive, hands-on performance driven. You have experience in order management, can handle extreme j…
Skills: SAP SD, SAP S4Hana, Order Management, Export/Import Logistics, MS Excel
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
About you You are looking for an opportunity to work for a market leader and join a growing team. You are open minded; proactive, hands-on performance driven. You have experience in order management, can handle extreme j…
Skills: SAP SD, SAP S4Hana, Export/Import Logistics, MS Excel, MS Word
Senior Enovia Support Engineer (L2/L3) - 3DEXPERIENCE & SLM (Remote in México)
Aguascalientes City, Aguascalientes, Mexico · Remote OK
Senior$5.7B raised
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From aut…
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
L2 Production Support Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues …
Skills: Java, L2 Production Support, SQL, PL/SQL, Unix/Linux
Aguascalientes City, Aguascalientes, Mexico · On-site
Senior$5.7B raised
Job Description Service Delivery Manager We are looking for a Service Delivery Analyst with strong expertise in the Travel Domain, who will act as a key liaison between internal teams and stakeholders, ensuring seamless …
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level$7.3B raised
Location: Aguascalientes Job Schedule: Full-time On site Education Requirement: High school diploma Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Customer Ser…
Skills: Customer Service, Fluent English, MS Office, Active Listening, Call Center Operations
Profesionista en desarrollo (Recién egresado Ing. Tecnologías de la información o carrera afín)
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level$1.6B raised
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference …
Skills: MES Systems Support, Desktop Support, Software Installation, Network Support, Stored Procedures Development
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level$8M raised
🚨 En Macropay ¡Tenemos una nueva oportunidad para ti! En Macropay creemos en el talento, la pasión y el crecimiento constante. Hoy estamos en busca de personas que compartan nuestros valores y quieran formar parte de un…
ABL - Unix/Linux Support Analyst / Monitoring & Runbook Execution
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level$5.7B raised
Reclutador: Victor Beltran Ubicación de la posición: Ciudad de México (CDMX) Modalidad de trabajo: Presencial Industria – Sector: Banca Tus funciones: Monitorear alertas y tickets asegurando su seguimiento y escalación o…
Skills: Linux, Command Line, System Monitoring, Ticketing Tools, Incident Management
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$5.7B raised
Reclutador: Victor Beltran Ubicación de la posición: Ciudad de México (CDMX) Modalidad de trabajo: Presencial Industria – Sector: Banca Tus funciones: Realizar el análisis inicial y secundario de incidentes que afecten l…
Skills: Mainframe Support, TSO/ISPF, BAU Operations, Incident Analysis, Root Cause Analysis
Aguascalientes City, Aguascalientes, Mexico · On-site
Entry level
En el Sorteos Tec, tenemos el honor y la responsabilidad de cumplir sueños. Constantemente rompemos barreras para que puedas formar parte de una cultura colaborativa, fomentada en la inclusión y respeto. Nuestros proceso…
Skills: Sales, Telemarketing, Technology Management, Social Media, Organization
Aguascalientes City, Aguascalientes, Mexico · On-site
Mid level$3.5B raised
El ejecutivo 1 personal de sucursal es un puesto de nivel inicial responsable de asistir en la ejecución de ventas, productos o actividades de servicio en coordinación con el equipo de servicio al cliente. El objetivo ge…
Skills: Financial Product Sales, Customer Acquisition, Customer Retention, Risk Assessment, Written Communication
ABL - Senior Unix/Linux Platform Support Engineer / Incident Lead
Aguascalientes City, Aguascalientes, Mexico · On-site
Senior$5.7B raised
Reclutador: Victor Beltran Ubicación de la posición: Ciudad de México (CDMX) Modalidad de trabajo: Presencial Industria – Sector: Banca Tus funciones: Liderar el análisis y la restauración del servicio ante incidentes en…
Skills: Linux Administration, Unix Administration, Incident Management, Troubleshooting, Network Analysis
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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The role involves diagnosing and resolving moderately complex IT problems while maintaining detailed documentation for each call. The agent is responsible for analyzing issue urgency and utilizing knowledge management tools to meet service desk metrics.
Requirements
Candidates must have at least 3 years of relevant service desk experience and practical knowledge of the ITIL methodology. Proficiency in supporting PC hardware, Windows 10, O365, Active Directory, and various mobile devices is required.
Full job description
Service Desk Senior
Requirements
Must have:
Minimum 3+ years of recent and relevant Service Desk experience
Practical experience working within the ITIL methodology
Knowledge of support procedures, processes, and service management tools and able to work all support channels while providing effective Customer service
Knowledge and able to support PC hardware, Windows 10, O365, Active Directory, Outlook/Exchange SMS, and MS Office Suite, iOS, and Android mobile devices
Knowledge to support LAN, WAN, wireless networks
Knowledge to support VDIs and Citrix
Responsibilities
Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively
Analyzes simple to moderate issues and determines appropriate technical area or vendor to resolve problems
Maintains written documentation for each call; escalates complex problems to the next level of support as required by documented procedures; communicates efficiently and effectively with customers
Actively uses and updates knowledge management to resolve issues
Understands to meet individual and Service Desk metrics
Analyze the impact and urgency of the Customer’s issue or request and facilitate implementation of the appropriate solutions
Knowledge of ticket system and ticket resolution
Maintains compliance with required training and published service desk procedures
At Softtek, we drive the strategic development of our clients through software engineering. For more than 40 years, we have helped leading companies develop, implement, and manage technology capable of improving people’s lives. Pioneers of the Nearshore model, Softtek connects innovation to business strategy. We don’t claim to “reinvent” or “reimagine” the business — we deliver results.
For more information on what we do, who we are, and career opportunities, visit www.softtek.com / Follow us on Instagram (@softtekofficial), on X (@Softtek), and be our fan on Facebook www.facebook.com/softtek.
Offices: Ave. Constitución 3098 Col. Santa María, 6th Floor, Monterrey, Nuevo Leon 64650, MX · 15303 Dallas Parkway Suite 200, Suite 200, Addison, Texas 75001, US · Polígono Pocomaco Parcela I, Edificio Diana, Portal Centro, 1ª Planta, A Coruña, Galicia 15190, ES · Floor 16, Build No. 3 K-Park No. 100 Jinxi Road Binhu District, Wuxi, China, CN · Av. Maria Coelho Aguiar, 215 Bloco D 8º andar, São Paulo, 05804-900, BR
How many Customer Service & Support jobs are open in Aguascalientes City, Mexico right now?
There are currently 82 open customer service & support positions in Aguascalientes City, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Aguascalientes City, Mexico?
Companies currently hiring include Capgemini, Softtek, Flex, AutoZone, Nissan Motor Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Aguascalientes City, Mexico?
Yes — 10 of the 82 open customer service & support positions offer remote or hybrid work (3 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in Aguascalientes City, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.