Technical Support - Tier 2

Technical Support Associate

Frontegg provides blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.

Backed by top-tier VCs and a rapidly growing team, Frontegg supports app developers by covering fundamental authentication flows to the most complex customer use cases.

We're seeking motivated associate to join our Tier 2 Technical Support team, offering a unique opportunity to gain hands-on experience. This position offers a clear path to our Developer Success team (Tier 3), providing exposure to various tools and top-notch technologies in the industry.

Key Responsibilities:

• Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
• Escalate complex problems to higher-level support teams and RnD
• Maintain high customer satisfaction levels
• Learn and adapt to new technologies and tools

Required Skills:

• Ability to navigate Chrome DevTools (Console, Network, Application tabs)
• Familiarity with the HTTP request & response cycle and some common status codes
• Understanding of RESTful APIs
• Basic knowledge of frontend frameworks (e.g., React, Next, Angular)
• Familiarity with backend frameworks (Node, Python)
• Basic HTML knowledge

Preferred Skills (not required, but beneficial):

• Experience with SDKs
• Basic SQL and NoSQL knowledge
• Exposure to SSO technologies (e.g., Okta, Azure AD)
• Developed at least 1 project using both frontend and backend frameworks mentioned above
• Active contribution to open-source projects

Shifts Schedule:

• At least 4 shifts per week, 8 hours per shift
• Morning shift: 07:00–15:00, Evening shift: 15:00–23:00 (Israel time). Optional night shifts available by choice

Responsibilities

Requirements

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