Team Lead - Tele Calling Telugu (AP)
About this role
- Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
- Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
- Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
- Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
- Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
- Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
- Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.
Requirements
- Graduate in any discipline required; PG in Sales or Marketing preferred
- 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
- Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
- Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
- Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage
- Proficiency in Excel (Pivot Tables, VLOOKUP, trend analysis) and excellent verbal and written communication skills.
Company at a glance
Freyr Energy provides simplified solar solutions for homes & businesses, making clean energy accessible & affordable. With over a decade of experience, PAN India presence and 17,000+ satisfied customers, we're among Top 6 of India’s leading rooftop solar solution providers.
We deliver custom rooftop solar systems for homes and businesses, managing everything from design to installation and support. Our Freyr Energy app keeps customers informed on pricing, project progress, and energy generation post-installation, with easy access to after-sales service requests.
On a mission to democratize solar energy, we believe it should be accessible to all. That's why we offer a 100% finance option and hassle-free loans, making your transition a financially rewarding decision. With a typical payback period of just 3-4 years, your solar system will quickly pay for itself, leaving you with years of free, clean power for years to come.
Contact Freyr Energy for a free consultation and join us in shaping a greener, more sustainable future for India!
We are always actively looking for talented and passionate individuals to join our team for multiple positions across India! If you're interested in exploring exciting career opportunities with us, submit your profile to [email protected]
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