Team Lead - Tele Calling Telugu (AP)
- Location
- Hyderabad
- Workplace
- On-site
- Employment
- Full-time
About this role
Responsibilities:
- Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
- Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
- Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
- Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
- Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
- Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
- Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.
Requirements
- Graduate in any discipline required; PG in Sales or Marketing preferred
- 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
- Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
- Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
- Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage
- Proficiency in Excel (Pivot Tables, VLOOKUP, trend analysis) and excellent verbal and written communication skills.
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