Customer Service Representative

Working at Freudenberg: We will wow your world!

Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Process customer orders accurately in the system, ensuring timely follow-up. Includes communicating with the customer to clarify product numbers, pricing, and shipping preferences.
• Provide detailed information on products or services to assist customers in their purchasing decisions. Specific knowledge of liquid membrane filtration markets and associated products is strongly preferred.
• Maintain accurate records of customer interactions and transactions, including updating notes with current and relevant information pertaining to order shipping.
• Identify and escalate complex issues to the Customer Service Supervisor and Sales Managers for resolution.
• Gather and record feedback from customers to support service improvement.
• Coordinate with other departments to resolve customer issues, clarify production and shipping timelines, and confirm policies as needed.
• Participate in team training sessions to enhance product knowledge and service skills.
• Understand SAP order entry and be able to both follow process and suggest process improvements as needed.
• Ensure that customer service standards are met in all internal and external interactions, written, and verbal communications

Qualifications:

• High school diploma or equivalent.
• 1-2+ years of experience in customer service or a related field.
• Basic proficiency in customer service software and CRM systems.
• Knowledge of SAP

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.