Shift Manager (Auntie Anne's Mayfair Mall - Wauwatosa, WI)

Job DetailsJob Location: Wauwatosa, WI 53226Salary Range: $15.00 - $16.00 HourlyStart Something Sweet (and Salty!) - Become an Auntie Anne's Shift Manager!

Our Mission

To create moments of joy through fresh baked favorites and unforgettable guest experiences.

Your Role

Lead by example and bring our mission to life, one pretzel at a time.

Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for reliable, hardworking Shift Managers who take pride in leading teams, supporting operations, and delivering exceptional guest experiences every shift.

As a Shift Manager, you'll play a key role in driving store performance, maintaining operational standards, coaching team members, and ensuring every guest receives outstanding service. If you're dependable, enjoy leading people, thrive in a fast-paced environment, and are committed to doing things the right way, we'd love to meet you.

What You'll Do

Welcome every guest with friendly, energetic, and professional service
Lead shifts and provide direction, coaching, and support to team members
Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards
Ensure operational, food safety, and guest service standards are consistently met
Consistently deliver accurate orders and a positive guest experience
Operate registers and handle cash, payments, and transactions responsibly and accurately
Assist with opening and closing procedures, cash accountability, and shift execution
Monitor productivity and overall shift performance
Address guest concerns professionally and resolve issues in a timely manner
Support the training and development of new and existing team members
Maintain a clean, stocked, organized, and food-safe environment throughout your shift
Arrive on time, in proper uniform, and ready to work at the start of every scheduled shift
Maintain reliable attendance and follow established call-out and scheduling procedures
Plan ahead for transportation, traffic, and parking to ensure timely arrival
Take ownership of assigned responsibilities and follow through with strong attention to detail
Support teammates during busy periods and work collaboratively to achieve store goals
Follow all food safety, sanitation, loss prevention, and operational procedures
Demonstrate accountability, professionalism, and a positive attitude in every aspect of the job
Help create a culture of teamwork, reliability, and respect

Perks You'll Love

Flexible scheduling with 20 to 40 hours per week
Free on-duty shift meals plus employee discounts on Auntie Anne's favorites
Paid training with ongoing coaching and development
Advancement opportunities available; background check may be required for certain leadership roles
Free uniforms
Eligible benefits may include health insurance, life insurance, and a 401(k) plan
Work with a supportive team in a fun, fast-paced environment

What We're Looking For

Must be 18 years of age or older
Reliable transportation and consistent attendance
Availability to work at least one weekend day (Saturday or Sunday) each week
Flexible availability, including evenings, weekends, and holidays
Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift
Dependable attendance record with the ability to consistently meet scheduled shifts
Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies
Strong work ethic and commitment to being dependable, accountable, and team-oriented
Ability to follow directions, procedures, and brand standards consistently
TB clearance required (if applicable by location)
1+ years of food service, restaurant, retail, or supervisory experience preferred
Previous leadership, keyholder, or shift management experience is a plus
Ability to stand, bend, lift, and remain active throughout a shift
Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers
Basic math skills and confidence using point-of-sale systems
Ability to taste-test products as part of quality control processes
Strong communication, teamwork, leadership, and guest service skills
Food Handler Certification (current or ability to obtain within 30 days of hire)
High school diploma or equivalent experience preferred
Comfortable using smartphones, tablets, and store technology systems
Demonstrates honesty, accountability, reliability, and a willingness to learn and grow

Ready to Roll?

If you're looking for more than just a job and want to be part of a team that values reliability, accountability, leadership, teamwork, and great guest service, Auntie Anne's is the place for you.

Join our team as a Shift Manager and help lead the way in serving smiles, one pretzel at a time.

Apply today. We can't wait to meet you! 🥨

Qualifications