General Manager (Auntie Anne's/Carvel Galleria Mall - Ft Lauderdale, FL)

Job DetailsJob Location: Ft Lauderdale, FL 33304Salary Range: $52,000.00 - $55,000.00 Salary/yearGeneral Manager

Auntie Anne’s | Carvel Ice Cream

Fresh Dining Concepts

About Us

Fresh Dining Concepts is the leading franchisee of GoTo Foods™, the franchisor of Auntie Anne’s, Cinnabon, Carvel Ice Cream, and Jamba. With locations across the United States, we are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.

Position Summary

General Managers at Fresh Dining Concepts are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10–40 team members, depending on concept and location.

Store Managers are expected to model and uphold our core leadership characteristics: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.

Essential Duties & Responsibilities

Include but are not limited to

Hiring & Staffing

Recruit, interview, hire, and retain team members who meet brand and company standards

Ensure appropriate staffing levels to support business fluctuations and peak periods

Team Development & Training

Train team members on product knowledge, service standards, policies, procedures, and sales techniques

Conduct ongoing individual and group training

Coach, counsel, and discipline team members as needed

Build and maintain internal talent pipelines to support growth

Operational Excellence & Quality Management

Analyze store performance and business practices to identify improvement opportunities

Ensure accurate scheduling and timekeeping; audit labor records for compliance

Communicate job expectations, performance goals, and brand standards

Effectively marshal people, resources, and timelines to meet operational requirements

Performance Management & Accountability

Plan, monitor, and evaluate team performance

Complete performance reviews and recommend promotions and merit increases

Promptly and objectively resolve team member issues and conflicts

Address underperformance consistently and appropriately

Team Culture & Engagement

Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)

Conduct monthly one‑on‑one meetings and quarterly team meetings

Lead by example to inspire pride in the brand and the business

Qualifications

High School Diploma or GED required; BA/BS in Business or related field preferred

Minimum 2 years of successful management experience

Experience coaching and developing teams in a retail, restaurant, or hospitality environment

Direct P&L responsibility experience preferred

Ability to work flexible schedules, including nights, weekends, and holidays

Experience supervising hourly, supervisory, and management staff

Background or interest in nutrition and wellness a plus (especially for Jamba)

Strong interpersonal, leadership, and financial management skills

Proven analytical, problem‑solving, organization, and planning abilities

Sound judgment, professionalism, optimism, and initiative

Proficiency with computers and common software applications (Microsoft Office, email, etc.)

Ability to communicate effectively in English (verbal and written)

Leadership Competencies

Managing Vision & Purpose

Build strong community relationships through local marketing and sponsorships

Drive store culture, operational standards, and financial excellence

Maintain a positive ownership mindset and full accountability

Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable

Leading a Winning Team

Empower, motivate, and collaborate with team members and business partners

Translate strategy into action through strong execution

Demonstrate pride in brand leadership and support company initiatives

Communication & Respect

Communicate clearly and effectively one‑on‑one and in groups

Create an inclusive environment where team members feel valued

Prepare clear, professional written communications

Driving Results

Focus on guest satisfaction, quality, safety, and operational efficiency

Continuously develop skills aligned with company goals

Change Leadership

Adapt effectively to evolving business needs

Lead change efforts through clear communication and action

Adjust leadership style to support teams through change

Job Requirements / Physical Demands

Must be 18 years of age or older

Prolonged standing, walking, bending, squatting, and repetitive hand/arm motions

Ability to lift 50+ pounds

Ability to work in a fast‑paced, high‑volume environment

Occasional extended hours, in compliance with state and federal laws

Ability to effectively communicate safety and operational information in English

Ability to evaluate products by taste, color, and smell

Licenses & Certifications

Reliable transportation

ServSafe Certification required (must obtain within 30 days if not current)

Food Handler Permit as required by local regulations

Compliance with all local health department requirements

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job.

This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time based on business needs.
Qualifications