IT Support Specialist
About this role
Position Overview: We are seeking a highly motivated Technical Support Agent to join our team. The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 2 desktop support for both local and remote users.
Key Responsibilities:
- Set up new workstations for employees, ensuring all necessary software and configurations are installed and functional.
- Assist with asset management, including tracking hardware and software inventory, and ensuring compliance with company policies.
- Provide tier 2 desktop support for both local and remote users, addressing technical issues promptly and effectively, regardless of their location.
- Troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
- Maintain documentation of support activities, including resolutions and troubleshooting steps.
- Follow established policies and procedures to provide consistent workspace to our clients
Qualifications:
- 2+ years of experience in a technical support role, preferably in a corporate environment.
- Strong knowledge of desktop operating systems, including Windows and Office 365.
- Familiarity with hardware and software installation and troubleshooting.
- Experience with Microsoft 365 administration, managing users, licensing, and email.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Experience with ticketing systems and asset management tools is a plus.
Benefits:
- Hybrid work from home schedule
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
Diversity and Inclusion
We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.
Company at a glance
The Fracht Group is an international freight forwarder and an industry leader in providing general and specialized logistics solutions. The Swiss-based company was founded in 1955 by Mr. Ruedi Reisdorf and to this day, remains independently owned with over 150 offices worldwide in 45+ countries. Fracht operates as an NVOCC (Non-Vessel Operating Common Carrier) as well as a traditional freight forwarder. With over 1,700 logistics experts worldwide and financial stability of $1B + revenue per year, the Fracht Group has successfully moved over 300,000 TEUS and an excess of 10 million Kilos via airfreight annually for the last 10 years.
Key Industries
- Oil & Energy Projects
- General Projects
- Automotive
- Fashion & Retail
- Pharma Logistics
- Food & Beverage
Meet Solaris Global—our subsidiary company.
Solaris Global is a pioneering force in the solar industry, dedicated to unlocking the potential of solar power through innovative logistics solutions. Established in 2020, Solaris Global addresses the unique challenges faced by solar product manufacturers and ensures seamless supply chain management for turnkey projects.
Explore Solaris Services
- End-to-End Solutions
- Warehousing, Distribution, Pick & Pack
- Piling, Racking & Mounting
- Jobsite services
- Freight forwarding & logistics services
Top Benefits
- Hybrid work from home schedule
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Holidays
- Professional development and advancement
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