About this role
Description
Experienced Service Advisor (CDK CRM Preferred)
Fox Toyota Lexus is looking for an experienced, customer-focused Service Advisor to join our established service team.
CDK CRM experience is strongly preferred, but not required.
Schedule
- 5-day work week
- Alternating days off
- Saturday availability required
Why Join Fox Toyota
- Established dealership with consistent service volume
- Established commission-based pay plan
- Supportive service management team
- Family-owned organization with long-term stability
- Emphasis on CSI, ethical sales practices, and repeat customers
What You’ll Do
- Greet and assist service customers professionally and efficiently
- Translate customer concerns into clear repair orders for technicians
- Provide accurate estimates and explain recommended services
- Maintain communication with customers throughout the repair process
- Monitor repair progress and ensure quality and timely completion
- Present and manage extended warranty services
- Resolve customer concerns and escalate issues as needed
- Maintain strong CSI scores and follow dealership standards
- Keep Service Management informed of operational issues
Benefits
In addition to career-long personal development, our team members enjoy a number of benefits, including:
- Health insurance
- Dental and vision insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Paid holidays
About Fox Auto Team
Fox Auto Team is a family-owned and operated business built on strong values, where we prioritize both our customers and our team. We focus on building long-term relationships by delivering great service and supporting our local community.
We are committed to providing a respectful, inclusive workplace and are proud to be an equal opportunity employer.
Requirements
- Previous experience as a Service Advisor required
- CDK CRM experience preferred
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with dealership software and systems
- Valid driver’s license and clean driving record
- Ability to pass pre-employment screening
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