Inside Sales Associate

GENERATL SUMMARY:

This is an Inside Sales and Customer Support role, responsible for sales lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia.

ROLE AND RESPONSEIBILITY:

1. Lead Generation 

• Engage with prospects through phone, email, and digital channels
• Qualify campaign leads and identify sales opportunities
• Generate high-quality leads (SQLs) for distributors and sales follow-up
• Maintain a high-quality customer database in CRM

2. Inbound Customer Support

• Act as the first point of contact for customer inquiries through phone and email
• Handle product/service-related questions timely
• Track and communicate repair case progress to customers

3. Care Plan Renewal

• Follow up with customers on upcoming renewals
• Generate quotation and work with Service team on renewal processing
• Identify potential upsell opportunities
• Contribute directly to recurring revenue growth

QUALIFICATIONS: 

• Bachelor’s degree
• At least 2 years of relevant experience in Inside Sales or Customer Service
• Strong communication and customer engagement skills
• Fluent in English and Bahasa. Mandarin is a strong plus
• Ability to work in a target-driven environment
• Detail-oriented with strong execution capabilities

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.