About this role
Field Services Associate
Location - Indaiatuba - SP
Why You Should Join Industrial Scientific?
What You'll Do?
Key Responsibilities
- Install, commission, configure, and support Industrial Scientific hardware, software, and connected safety solutions.
- Deliver startup assistance and technical implementation support both remotely and at customer locations.
- Perform troubleshooting, diagnostics, maintenance, and repair of products, systems, and accessories.
- Manage scheduled service visits and provide recurring support to assigned customers.
- Deliver operational and product training to customers both virtually and in person.
- Partner with customers to resolve technical issues and ensure timely, effective solutions.
- Serve as a trusted technical advisor, helping customers maximize the value and adoption of Industrial Scientific products and services.
- Monitor, document, and track customer issues to ensure successful resolution.
- Collaborate with Sales, Customer Relationship Management, and cross-functional teams to improve customer satisfaction and identify opportunities to expand customer value.
- Share best practices, lessons learned, and product feedback to support continuous improvement across the organization.
- Identify and communicate potential upsell or service expansion opportunities when appropriate.
What You Bring?
Required Qualifications
- Experience in electronic technician work, field service, technical support, or a related technical role.
- Strong troubleshooting and diagnostic skills for electronic devices and technical systems.
- Excellent problem-solving abilities and the ability to resolve customer issues effectively.
- Strong written and verbal communication skills with the ability to engage a variety of audiences.
- Ability to work independently while collaborating effectively within a team environment.
- Ability to manage multiple priorities and work in a highly self-directed environment.
- Valid driver's license and ability to obtain a passport for domestic and occasional international travel.
- Proficiency with computers and Microsoft Office applications.
- Familiarity with networking concepts, including static and dynamic IP addressing.
- Bachelor's degree or equivalent combination of education, training, and relevant work experience.
Preferred Qualifications
- Experience supporting gas detection products, industrial safety equipment, or related technologies.
- Experience with Salesforce, Jira, iNet™, or similar service and customer management platforms.
- Demonstrated success identifying additional customer needs, service opportunities, or business growth opportunities.
- Technical certifications, training programs, or industry credentials such as:
- TWIC
- DISA
- Confined Space Entry Certification
- MSHA Certification
- Knowledge of industrial environments including manufacturing, energy, utilities, construction, mining, or related industries.
Key Success Traits
- Customer-first mindset with a passion for delivering exceptional service.
- Strong collaboration and relationship-building skills.
- Continuous improvement mindset and commitment to learning.
- Ability to balance strategic thinking with hands-on execution.
- Professionalism, adaptability, and sound judgment in fast-paced environments.
What You'll Get?
- Opportunity to make a direct impact on workplace safety and customer success.
- Hands-on experience with innovative connected safety technologies.
- Exposure to a wide variety of customers, industries, and technical challenges.
- Career development and continuous learning opportunities.
- Collaborative and supportive team environment.
- Competitive compensation package.
- Health and wellness benefits.
- Retirement savings programs.
- Paid time off and company holidays.
- Travel and expense reimbursement.
- Employee recognition and development programs.
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Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
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