Ecommerce Sales and Operations Associate
About this role
🌟About the Role
The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.
📋 Key Responsibilities
Product Portfolio Management
Competitor analysis – Product pricing and market research to benchmark against competitors’ products
Updating inventory and promotions pricing for online channels
Supporting coordination with eCommerce partners like Lazada, Shopee and others
Creating and updating product content on online Ecommerce stores
Customer Experience
Cresting the optimal post purchase customer experience
Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
Special projects: Customer Failed Transaction outreach
Analysis: Reviewing sales performance, operational KPIs, etc
⚙️ Other tasks
Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
Invoicing and dispute management
Market research and data collection
🎯Job Qualifications
Bachelor’s Degree in business, operations or other related course
Highly interested in eCommerce and retail industry
Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
Detail-oriented and work well under pressure with tight timelines
Competent in MS Office applications
Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS
💫 You Are an Ideal Candidate if You Are
Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.
An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .
Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
Data driven: We love numbers and data. We make decisions based on quantitative figures.
Customer-centric: We do whatever it takes to satisfy our customers.
📍Location: Bonifacio Global City, Taguig - Metro Manila
Company at a glance
In October 1991, Focus Global started with just one brand and 20 employees in the Philippines. Today, our team of 500 manages 30 global brands, representing the world’s most trusted home products across the Philippines, Singapore, and Malaysia.
We are a lifestyle retail company that reimagines the retail experience by seamlessly blending online and in-store shopping through our omnichannel strategy. Leveraging the latest technologies, we make the world’s most premium home products accessible at your fingertips with a customer experience that's second to none.
Our team champions one growth philosophy: to “focus, fail, and feedback forward”. We create unique and meaningful spaces to collaborate, grow, and #FindYourFocus. At FGI, asking “what’s next?” is a habit, thinking outside of the box is the norm, and every project is a team sport.
With a vision to touch 100 million homes as #OneFocus, we create results with heart and passion to create elevated and inspired living spaces across Southeast Asia.
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