Merchandiser

About us

Neon Orient is an international trading and sourcing company specializing in stationery, consumer goods, and industrial products. The company provides end-to-end sourcing, procurement, quality control, and supply chain solutions for customers worldwide, with offices across Asia, Europe, and Oceania.

To explore more about our global network, supply chain solutions, and corporate values, visit us at:

• https://neon-orient.com
• https://fls-trading.com

About the role

We are looking for a Merchandiser to manage our order cycle from start to finish—from initial inquiries, supplier sourcing, and quotation to production tracking, QC, and final shipment. You will work closely with Procurement and Finance to ensure specifications and delivery deadlines are met, while building strong relationships with our clients and suppliers to drive business growth.

Key responsibilities

• Handle customer enquiries end to end, from clarifying requirements and preparing quotations through to order confirmation
• Define product, quality and commercial requirements, and identify, evaluate and shortlist suppliers for approval by Procurement
• Provide Procurement with cost, quality and lead-time data to support supplier negotiations and sign-off on terms
• Follow up on orders through production, quality inspection and shipment so that customer specifications and delivery dates are met
• Prepare and collect shipping documents, including commercial invoices, for approval and release by Finance
• Support Finance in following up on outstanding receivables
• Develop sales plans for assigned products and customers to grow revenue and margin
• Monitor sales and margin data to spot trends, opportunities and underperforming lines
• Build long-term relationships with customers and suppliers, acting as their main point of contact throughout the order cycle
• Analyze competitor activity and customer feedback, and use the findings to refine sales and sourcing strategies

Product Scope: the Merchandiser manages a portfolio of technical and industrial products e.g., machinery, wear and spare parts, steel products and commercial vehicles. These are built to customer specifications and industry standards, often with long lead times, third-party inspections and detailed documentation such as mill test certificates and certificates of origin. The Merchandiser needs enough technical understanding to qualify enquiries, assess supplier capability, coordinate with engineering or quality staff, and confirm that shipments match orders.

About you

• Bachelor's degree in a related field such as business, marketing, or fashion merchandising
• Experience in the industry, with a proven track record of success in merchandising
• Strong knowledge of retail trends, consumer behavior, and the competitive landscape in the industry
• Experience with data analysis and forecasting to inform merchandising decisions
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions