Dispatcher

ABOUT FLS GROUP

FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.

JOB PURPOSE

The Dispatcher plays a critical role in ensuring the efficient and compliant operation of the company’s fleet. This position is responsible for planning, coordinating, and monitoring the movement of trucks and drivers to maximize resource utilization while adhering to regulatory requirements on driver rest periods and fleet maintenance schedules. The Dispatcher acts as the central communication hub between drivers, customers, and internal teams.

CORE RESPONSIBILITIES

Fleet & Driver Planning

• Develop and maintain daily and weekly dispatch schedules to optimize fleet and driver utilization.
• Assign drivers and vehicles to routes based on availability, skill, and compliance with rest-hour regulations.
• Monitor vehicle maintenance schedules to ensure safe and legal operations.
  
  

Compliance & Safety

• Ensure all dispatch activities comply with transportation regulations, including driver hours-of-service rules.
• Track and document driver logs, rest periods, and vehicle inspections.
• Coordinate with maintenance teams to schedule downtime for repairs and preventive servicing.

Operational Coordination

• Serve as the primary point of contact for Site Leaders, providing route instructions, updates, and support.
• Respond to unexpected events (e.g., breakdowns, traffic delays) with contingency planning.
  
  

Performance Monitoring

• Track fleet performance metrics such as utilization rates, on-time delivery, and fuel efficiency.
• Identify opportunities to improve resource allocation and reduce operational costs.
• Prepare reports for management on dispatch efficiency and compliance.
  

QUALIFICATION

• Diploma or certificate in logistics, transportation, supply chain, or a related field preferred.
• Proven experience as a Dispatcher in trucking or logistics operations.
• Strong knowledge of transportation regulations, especially driver hours-of-service rules.
  
• Excellent organizational and multitasking skills.
  
• Proficiency in dispatch software and GPS tracking systems.
  
• Effective communication and problem-solving abilities.
  
• Ability to remain calm and decisive under pressure.
  

REQUIRED SKILLS

• Strong coordination and planning skills.
• Clear and effective communication skills, both verbal and written.
• Good organizational skills and ability to manage multiple dispatches simultaneously.
• Problem-solving skills to handle delivery disruptions and operational constraints.
• Basic to intermediate computer skills, including WMS/TMS or similar systems.
• Attention to detail and accuracy in documentation and scheduling.
• Ability to work under time pressure in a fast-paced operational environment.