RSA - EMEA Operational Admin Support
- Location
- Johannesburg
- Workplace
- Hybrid
- Employment
- Full-time
About this role
ABOUT THE OPPORTUNITY
Are you an experienced corporate travel professional with a passion for administration, accuracy, and problem-solving? We are looking for an EMEA Operational Admin Expert to join our centralised EMEA administration team, supporting consultants by removing non-booking activities from their workload and ensuring seamless operational support.
This is a hands-on role where you'll play a critical part in maintaining invoice accuracy, resolving customer and supplier queries, and driving operational excellence across multiple EMEA markets. Working closely with regional teams, you'll help improve productivity, support business change initiatives, and deliver outstanding service to both internal and external stakeholders.
KEY RESPONSIBILITIES
- Manage and process high volumes of invoices across EMEA markets.
- Investigate and resolve auto-invoicing failures within Dynamics.
- Produce accurate manual invoices when system-generated invoicing is unsuccessful.
- Process customer invoicing requests, amendments, corrections, and adjustments.
- Manage and process customer refunds in a timely and accurate manner.
- Investigate and resolve supplier and finance invoicing discrepancies.
- Analyse operational and system failures to identify root causes and implement solutions.
- Respond to and resolve customer email queries efficiently.
- Build strong relationships with consultants, support teams, customers, and suppliers.
- Work collaboratively across multiple EMEA markets as part of a regional team.
- Support continuous improvement initiatives and operational change projects.
- Demonstrate strong workload management and prioritisation skills.
- Maintain a high level of accuracy and attention to detail in all tasks.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Matric.
- Minimum 2 years' FCTG experience.
- Corporate travel experience advantageous.
- Experience working within a mid-back-office system.
- Experience performing administrative and financial tasks.
- Experience as a consultant within a corporate travel brand.
- Strong understanding of corporate travel workflows.
- Experience using Amadeus.
- Excellent accuracy and attention to detail.
- Strong problem-solving and analytical skills.
- Ability to manage competing priorities and workloads.
- Ability to work effectively within regional teams across multiple markets.
- Finance background advantageous.
- Operational understanding advantageous.
What’s In It For You?
- Above market earnings plus uncapped incentives plus super!
- Tailor your ideal work-life balance with hybrid arrangements
- Free health and wellness consultations
- Free financial planning consultations
- Award winning Flight Centre employee benefits
- Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
- Global career advancement/travel opportunities
- Leadership Programs & further education, training and development
- Giving Bank & Volunteer Leave
- Employee share scheme
- The opportunity to play an integral role in the growth of the business
- Travel discounts on flights, hotels and insurance for you, your family and friends
Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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