Learning and Development Facilitator- London , UK
- Location
- London
- Workplace
- Hybrid
- Employment
- Full-time
About this role
ABOUT THE ROLE
As a Learning & Development Facilitator - Leisure, you'll play a key role in developing the capability, confidence, and performance of Flighties across the business. Working closely with leaders and teams, you'll design, facilitate, and evaluate engaging learning experiences that support employee growth and drive business outcomes.
From onboarding new starters to delivering sales, product, and leadership programmes, you'll create impactful learning solutions that meet business needs and inspire a culture of continuous development. You'll also partner with stakeholders to identify learning opportunities, coach individuals and teams, support change initiatives, and ensure our people have the skills and knowledge they need to succeed.
This is an exciting opportunity to combine your operational expertise, passion for people development, and facilitation skills to make a meaningful impact across the Leisure business.
Key responsibilities:
- Conducting learning needs analyses to identify capability gaps and development opportunities.
- Designing and developing engaging learning materials, assessments, and facilitator resources.
- Delivering impactful training programs in both virtual and face-to-face environments.
- Facilitating onboarding, sales, product, leadership, and development programmes.
- Coaching and supporting individuals and teams to improve performance and capability.
- Evaluating learning effectiveness and continuously improving training outcomes.
- Building strong relationships with leaders, consultants, novices, and subject matter experts.
- Supporting organisational change through communication, coaching, and facilitation.
- Conducting store and team visits to understand business needs and provide learning support.
ABOUT YOU
You're passionate about developing people and creating learning experiences that drive real results. A confident facilitator and relationship builder, you thrive on helping others grow, supporting business performance, and fostering a culture of continuous learning.
You bring a strong operational background, excellent communication skills, and the ability to engage a diverse range of stakeholders. You're proactive, self-motivated, and comfortable adapting your approach to meet the needs of different learners and business priorities.
You'll bring:
- Proven experience within the Flight Centre Brand and a strong understanding of the Leisure business.
- A minimum of 3-5 years' experience within FCTG.
- Strong knowledge of FCTG systems and full competency in Amadeus.
- Experience facilitating training, coaching, mentoring, or development programmes.
- Exceptional communication, presentation, and stakeholder management skills.
- The ability to build credibility and influence across all levels of the business.
- Strong problem-solving, organisational, and time management skills.
- A track record of delivering customer excellence and achieving business results.
- Experience delivering virtual, face-to-face, and blended learning solutions.
Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
- Active Hour – an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected].
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