Head Of Business Relationship Management - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

• Define and execute the Business Relationship Management strategy, framework, processes, and ways of working
• Lead, mentor, and develop a team of Business Relationship Managers
• Act as the primary interface between business units and technology teams to ensure alignment on strategic priorities
• Translate business objectives into technology demand and influence technology roadmaps
• Build and maintain trusted relationships with senior business stakeholders and executive leaders
• Serve as a strategic advisor on technology capabilities, opportunities, risks, and investment decisions
• Capture, assess, and prioritise business initiatives and requirements
• Partner with Portfolio and PMO teams to align priorities, delivery processes, and resource planning
• Ensure business cases for technology investments are robust and focused on measurable value outcomes
• Track benefits realisation and technology value delivery following implementation
• Collaborate with service management teams to improve service performance, stakeholder satisfaction, and continuous improvement outcomes
   

• 5–10+ years’ experience in IT-business interfacing roles such as product management, portfolio management, strategy, or service delivery
• 5–10+ years of people leadership experience
• Demonstrated experience championing organisational change and transformation initiatives
• Strong stakeholder management and relationship-building capability with senior business leaders
• Experience working with PMOs, governance forums, and steering committees
• Familiarity with IT service management frameworks such as ITIL
• Understanding of project management and agile delivery methodologies
• Advanced communication, negotiation, and influencing skills
• Strong business acumen with a customer-centric mindset
• Tertiary qualification in a related field
• Business Relationship Professional (BRMP) certification
• Certified Business Relationship Management (CBRM) certification
• ITIL® 4 Foundation or Managing Professional certification 
• COBIT® and Agile-related certifications highly regarded
• Master of Business Relationship Management (MBRM) highly regarded

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave