Vice President, Systems Integration

Job DetailsJob Location: FSI - Naperville, IL 60540Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $125,000.00 - $135,000.00 Salary/yearTravel Percentage: Up to 50% Job Category: Installation - Maint - RepairAbout Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States to deliver seamless event technology experiences that elevate meetings, conferences, and live events.

For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture and standards to create polished, immersive, and reliable event experiences.

Why Join Five-Star

At Five-Star AudioVisual, our people are the foundation of everything we do. We are committed to building long-term partnerships, delivering exceptional service, and investing in the growth and success of our team.

Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every project. In this role, you’ll have the opportunity to shape strategic solutions, influence revenue growth, and play a key role in delivering high-end audiovisual experiences across premier hospitality properties.

You’ll work in a collaborative, forward-thinking environment where leaders are trusted, innovation is encouraged, and your impact is visible.

What You Can Expect

Competitive compensation and comprehensive benefits

Performance-based incentive opportunities tied to new business growth

Opportunity to work on high-end hospitality and luxury AV solutions

Exposure to complex, high-profile events and strategic client engagements

Position Summary

The Vice President, Systems Integration is a strategic leadership role responsible for designing, developing, and executing comprehensive audiovisual and event technology solutions across multiple properties and high-profile client engagements.

This role serves as a trusted partner to clients, hotel stakeholders, and internal leadership, translating vision into innovative, scalable, and revenue-generating solutions. The Director balances consultative sales, technical integration strategy, and operational alignment to ensure seamless execution across diverse environments.

This position plays a critical role in driving revenue growth, expanding business beyond the existing partner portfolio, enhancing consistency across the portfolio, and elevating both the client and guest experience.

Key Responsibilities

Solution Strategy & Design

Lead development of integrated AV and event technology solutions aligned with client objectives

Translate client needs into scalable, technically sound, and integration-focused offerings

Standardize solution frameworks, packages, and best practices across properties

Partner with operations and production teams to ensure feasibility and execution alignment

Support complex and high-profile event designs

Sales Leadership & Revenue Growth

Partner with sales teams and hotel stakeholders to drive revenue performance

Participate in client consultations, site visits, and pre-conference planning

Identify opportunities for upselling, innovation, and enhanced event experiences

Develop solution-driven proposals that clearly articulate scope, design, and value

Support forecasting, pipeline visibility, and strategic revenue planning

Drive new business development outside existing partner portfolio through relationship expansion and prospecting initiatives

Client & Partner Engagement

Serve as a senior-level resource for key clients, planners, and hotel partners

Build strong, trust-based relationships that drive repeat business

Present solutions with clarity, confidence, and a hospitality-first mindset

Represent Five-Star in high-visibility client and property engagements

Cross-Functional Leadership

Act as a bridge between sales, operations, and production teams

Ensure seamless handoff from solution design through execution

Partner with Directors and on-site teams to align expectations and service standards

Support training and development related to solution strategy and offerings

Innovation & Continuous Improvement

Stay current on industry trends, emerging technologies, and experiential design

Introduce new solution offerings, packages, and service enhancements

Evaluate performance metrics and client feedback to refine solution strategies

Contribute to company-wide initiatives that elevate brand positioning and service delivery

Qualifications
5+ years of experience in audiovisual, event technology, hospitality solutions and leadership experience

Proven success in consultative selling, solution design, or strategic client engagement

Strong understanding of AV systems, event production, and technology integration

Experience working with hotel partners, sales teams, and high-end clientele

Excellent communication, presentation, and relationship management skills

Ability to balance creative strategy with operational feasibility

Expectation written and verbal skills

Proficiency with Microsoft Office and technology sales or event management platforms

AV certifications such as CTS, CTS-D, CTS-I, or similar

Valid driver's license required

Must be able to commute to the Naperville, IL office and travel as required

Preferred

Bachelor’s degree in information technology, engineering, business or related field

Experience with D-Tools or similar AV design, quoting, or integration platforms

ANP Certification

Full-Time Benefits

401(k) with company match

Roth 401(k) with match

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

Paid sick time, vacation time, and company holidays

Incentive Plan

Eligible to participate in a new business incentive plan for projects secured outside of Five-Star’s existing partner portfolio. Incentive is structured at 2% of net income per project.