Teller - Emiratized Role
About this role
Teller
SUMMARY / INTRODUCTION
The Teller plays a key role in delivering efficient and accurate banking services to customers at the branch. This position is responsible for processing cash and teller transactions securely, maintaining operational compliance, and supporting branch service excellence. The role contributes to customer satisfaction, operational accuracy, and achievement of key branch performance indicators.
KEY RESPONSIBILITIES
Process cash deposits, withdrawals, transfers, cheque transactions, and foreign currency transactions accurately.
Perform daily reconciliation of cash, valuables, and teller transactions to ensure operational accuracy.
Deliver excellent customer service and support branch service quality and customer satisfaction targets.
Promote and assist customers with FAB digital banking channels and self-service solutions.
Ensure compliance with AML, KYC, operational risk, and regulatory requirements.
Identify customer needs and refer potential sales opportunities to relevant branch teams.
Report suspicious transactions and safeguard customer information in line with bank policies.
Support audits, cash counts, reporting requirements, and branch operational activities.
REQUIREMENTS / QUALIFICATIONS
High school diploma or equivalent.
Minimum 2 years of banking experience in a teller, cashier, or similar role.
Strong knowledge of cash handling and teller operations.
Understanding of banking regulations, AML, KYC, and operational controls.
Good customer service and communication skills.
Preferred / Beneficial
Experience in branch banking environments.
Familiarity with digital banking products and channels.
Sales referral or cross-selling experience.
Knowledge of foreign currency and remittance transactions.
Ability to work effectively in a fast-paced customer-facing environment
Company at a glance
FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.
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