Officer, Front Office - Dubai (Emiratised Role - Part time)

JOB SUMMARY / INTRODUCTION

The Officer is often the first business contact the customer will meet. It is an expectation that she maintains a calm, courteous and professional demeanour at all times, regardless of the customers behavior. Some personal qualities that a Officer is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different types of customers and being expected to perform multiple tasks quickly. The Officer is responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.

KEY RESPONSIBILITIES:

- Meet and greet visitors to the office
- Direct or escort visitors if required
- Co-ordinate with security for any client visit
- Host visitors whilst they are waiting to be met
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
- Receive, direct and relay telephone messages and fax messages, etc.
- Receive and deliver/forward mail to the concerned staff/office/dept.
- Stamp all general correspondence if needed/applicable
- Maintain the general filing system and file all correspondence
- Make preparations for soft services related tasks
- Maintain an adequate inventory of office supplies for FoH
- Respond to staff/visitor inquiries
- Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
- Provide word-processing and secretarial support for soft services unit
- Coordinate the repair and maintenance of office equipment
- Answer all incoming calls and handle caller’s inquiries at all times
- Assist the other staff as requested
- Perform other related duties as required for the soft services unit
- Ensure look and feel of the front of house and building entrances is maintained at all times
- Adhere to grooming standards at all times
- Comply to limited mobile phone use in public/in front of customers
- No eating incl. chewing gum at the desk
- No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
- No messy work desk/station
- Always smile, be friendly and approachable
- Do not turn your back to customers or use impolite body language
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.

REQUIREMENTS / QUALIFICATIONS:

- With 9 years of relevant experience
- Presentable and Excellent communication skills in English
- Having a professional outlook and customer-oriented approach
Graduate
- Experience in known organization (national/international)
- Customer care
- Customer behavior/interaction skills
- Customer communication skills
- Concierge skills
- VIP interactions experience
- Professional attitude
- Perfection to detail
- Preferred / Beneficial
- 5* Hotel industry background good to have
 

Skills
Technical Competencies:

- Analytical Skills
- Documentation
- Calculation
- Modification
- Behavioral Competencies
- Adaptability
- Team Work
 - Responsibility
- Decision making
- Communication